We are developing knowledge-based methods and tools that help people design more effective and reliable coordination processes for such domains as electronic markets and supply chains.
Online and In Synch (an article, written by Jean Thilmany, featuring some of my work). ASME Mechanical Engineering magazine, June 2007, page 40 - 42.
A Coordination-Theoretic Approach to Understanding Process Differences. MIT Sloan Research Paper No. 4637-07. 2007.
A Handbook-Based Methodology for Redesigning Business Processes. Knowledge and Process Management Journal. 13(2): 108-119.
A Knowledge-Based Methodology for Designing Reliable Agent Systems Proceedings of Agent-Oriented Software Engineering IV. 2003.
The Process Recombinator: A Tool for Generating New Business Process Ideas. Proceedings of the International Conference on Information Systems. 1999.
A Systematic Repository of Knowledge About Handling Exceptions in Business Processes. ASES Working Report ASES-WP-2000-03. Center for Coordination Science, Massachusetts Institute of Technology, Cambridge MA USA. 2000.
Tools for inventing organizations: Toward a handbook of organizational processes. Management Science. Volume 45, Number 3. 1998.