CURRICULUM VITAE

Mark Klein

Educational History

1989 PhD in Computer Science. University of Illinois, Urbana, Illinois.
1986 MS in Computer Science. University of Illinois, Urbana, Illinois.
1981 BA in Biochemistry. Dartmouth College, Hanover, New Hampshire.

Work History

2000 to present Principal Research Scientist in the MIT Sloan School of Management (Cambridge MA).
 1997 to 2000 Research Associate at the MIT Sloan School of Management (Cambridge MA).
1995 to 1997 Research Faculty at the Applied Research Lab Information Systems Department at Pennsylvania State University (University Park, PA).
1991 to 1995 Artificial Intelligence Specialist in the Computer Science organization of Boeing Computer Services (Seattle, WA).
1989 to 1991 Visiting Researcher at the Hitachi Advanced Research Lab (Tokyo, Japan).

Journal Articles

  1. Fujita, K., T. Ito, and M. Klein (in press). Secure and Efficient Protocols for Multiple Interdependent Issues Negotiation. Journal of Intelligent and Fuzzy Systems.
  2. Parsons, S., J.A. Rodriguez-Aguilar, and M. Klein (in press). Auctions and bidding: A guide for computer scientists Communications of the ACM.
  3. Iandoli, L., G. Zollo, and M. Klein (2009). Enabling on-line deliberation and collective decision-making through large-scale argumentation: a new approach to the design of an Internet-based mass collaboration platform. International Journal of Decision Support System Technology.1(1): 69-91.
  4. Ito, T., M. Klein, and H. Hattori (2008). A Multi-Issue Negotiation Protocol among Agents with Nonlinear Utility Functions. Multiagent and Grid Systems. 4(1).
  5. Malone, T.W. and M. Klein (2007). Harnessing Collective Intelligence to Address Global Climate Change. Innovations Journal. 2(3): 15-26.
  6. Margherita, A., M. Klein, and G. Elia (2007). Metrics-Based Process Redesign with the MIT Process Handbook. Knowledge and Process Management . 14(1): p. 46-57.
  7. Hattori, H., T. Ito and M. Klein (2006). "An Auction-based Negotiation Protocol for Agents with Nonlinear Utility Functions." Transactions of The Institute of Electronics, Information and Communication Engineers (IEICE) J89-D(12): 2648-2660.
  8. Klein, M. and C. Petti (2006). A Handbook-Based Methodology for Redesigning Business Processes Knowledge and Process Management Journal.13(2): 108-119.
  9. Klein, M., R. Metzler, and Y. Bar-Yam (2005). Handling Emergent Resource Use Oscillations. IEEE Transactions on Systems Man and Cybernetics (TSMC) A. March 2005.
  10. Klein, M. and A. Bernstein (2004).Towards High-Precision Service Retrieval. IEEE Internet Computing Journal. 8(1): p. 30-36.
  11. Klein, M., P. Faratin, H. Sayama, and Y. Bar-Yam (2003). Protocols for Negotiating Complex Contracts. IEEE Intelligent Systems. Volumne 18, Number 6, pps. 32 - 38. 2003.
  12. Klein, M., P. Faratin, H. Sayama, and Y. Bar-Yam (2003). Negotiating Complex Contracts. Group Decision and Negotiation. Volume 12, Number 2. 2003.
  13. Klein, M., H. Sayama, P. Faratin, and Y. Bar-Yam (2003). The Dynamics of Collaborative Design: Insights From Complex Systems and Negotiation Research. Concurrent Engineering Research & Applications. Volume 11, Number 3. 2003.
  14. Klein, M., H. Sayama, P. Faratin, and Y. Bar-Yam (2002). A Complex Systems Perspective on Computer-Supported Collaborative Design Technology. Communications of the ACM. Volume 45, Number 11. 2002.
  15. Mark Klein, Juan-Antonio Rodriguez-Aguilar and Chrysanthos Dellarocas (2003). Using Domain-Independent Exception Handling Services to Enable Robust Open Multi-Agent Systems: The Case of Agent Death. Autonomous Agents and Multi-Agent Systems. Volume 7, Number 1/2. 2003.
  16. Mark Klein and Chrysanthos Dellarocas (2000). A Knowledge-Based Approach to Handling Exceptions in Workflow Systems. Computer-Supported Collaborative Work. Special Issue on Adaptive Workflow Systems. Vol 9, No 3/4. 2000.
  17. A. Bernstein, C. Dellarocas and M. Klein (1999). Towards Adaptive Workflow Systems (CSCW-98 Workshop Report). SIGMOD Record, V28, No 3, September 1999.
  18. Thomas W. Malone, Kevin Crowston, Jintae Lee, Brian Pentland, Chrysanthos Dellarocas, George Wyner, John Quimby, Charley Osborn, Abraham Bernstein, George Herman, Mark Klein, Elisa O'Donnell (1998). "Tools for inventing organizations: Toward a handbook of organizational processes." Management Science. Volume 45, Number 3. 1998.
  19. Klein, M (1997). An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. Concurrent Engineering Research and Applications. March 1997.
  20. Klein, M. (1996). Workshop Report: Thirteenth International Distributed AI Workshop. AI Magazine. Volume 17, Number 1. 1996.
  21. Klein, M. (1996) Core Services for Coordination in Concurrent Engineering. Computers in Industry. Volume 9, Pages 105-115, 1996.
  22. Klein, M. (1995) Conflict Management as Part of an Integrated Exception Handling Approach. AI in Engineering Design Analysis and Manufacturing. Volume 9, Pages 259-267, 1995.
  23. Klein, M.(1995) iDCSS: Integrating Workflow, Conflict and Rationale-Based Concurrent Engineering Coordination Technologies. Concurrent Engineering Research and Applications. Volume 3, Number 1, January 1995.
  24. Klein, M. (1994) Computer-Supported Conflict Management in Concurrent Engineering: Introduction to Special Issue. Concurrent Engineering Research and Applications. Volume 2, Number 3, December 1994.
  25. Klein, M. (1995) Integrated Coordination in Cooperative Design. Production Economics. Special issue on Integration and Collaboration Systems. 1995.
  26. Klein, M. (1993) Capturing Design Rationale in Concurrent Engineering Teams. IEEE Computer. Special Issue on Computer Support for Concurrent Engineering. Vol 26, no 1, pgs 39-47. January, 1993.
  27. Klein, M. (1992) Supporting Conflict Management in Cooperative Design Teams. Group Decision and Negotiation. Special Issue on the 1992 Distributed AI Workshop. Volume 2, Pps 259-278, 1993.
  28. Klein, M. (1992) Detecting and Resolving Conflicts Among Cooperating Human and Machine-Based Design Agents. Artificial Intelligence in Engineering. Vol. 7, No. 2, pps 93-104, 1992.
  29. Klein, M. (1991) Supporting Conflict Resolution in Cooperative Design Systems. IEEE Transactions on Systems, Man and Cybernetics. Special Issue on Distributed Artificial Intelligence. Volume 21, Number 6, December 1991.
  30. Klein, M., Lu, S. C-Y. (1990) Conflict Resolution in Cooperative Design. Artificial Intelligence in Engineering. Volume 4, Number 4, Pages 168-180, 1990.

Conference Proceedings

  1. Katsuhide Fujita, Takayuki Ito, and Mark Klein (2009). A Secure and Fair Negotiation Protocol in Highly Complex Utility Space based on Cone-Constraints. 2009 IEEE/WIC/ACM International Conference on Intelligent Agent Technology
  2. Fujita, K., T. Ito, and M. Klein (2009). Common Testbed Generating Tool based on XML for Multiple Interdependent Issues Negotiation Problems in Second International Workshop on Agent-based Complex Automated Negotiations, held in conjunction with the Seventh International Joint Conference on Autonomous and Multi-Agent Systems (AAMAS 2009): Budapest, Hungary.
  3. Iandoli, L., M. Klein, G. Zollo, and A. Gurkan (2009). Leveraging Collective intelligence for Large Scale Global Deliberation, in Tenth Annual Global Information Technology Management (GITMA) World Conference. Mexico City, Mexico.
  4. Marsa-Maestre, I., Ito, T., Fujita, K., Lopez-Carmona, M. A., Velasco, J. R., & Klein, M. (2009). Balancing Utility and Deal Probability for Negotiations in Highly Nonlinear Utility Spaces. Twenty-First International Joint Conference on Artificial Intelligence (IJCAI-09).
  5. Fujita, K., T. Ito, and M. Klein (2009). A Secure Protocol with Approximated Fairness in Multiple Interdependent Issue Negotiation, in The Eighth International Conference on Autonomous Agents and Multiagent Systems.
  6. Fujita, K., T. Ito, and M. Klein (2008). Finding Nash Bargaining Solutions for Multi-issue Negotiations : A Preliminary Result in First International Working Conference on Human Factors and Computational Models in Negotiation (HuCom08). 2008. Delft University of Technology, Delft, The Netherlands.
  7. Fujita, K., T. Ito, and M. Klein (2008). Preliminary Results on Secure Protocols for Multiple Issue Negotiation Problems. In: Eleventh Pacific Rim International Conference on Multi-agents (PRIMA 2008). Hanoi, Vietnam.
  8. Klein, M., R. Metzler, and Y. Bar-Yam (2008). Handling Resource Oscillations Through Selective Misinformation. In:Unifying Themes in Complex Systems: Proceedings of the Fifth International Conference on Complex Systems (ICCS04), Y. Bar-Yam, A. Minai, and D. Braha, Editors. Springer Complexity.
  9. Klein, M. and L. Iandoli (2008). Supporting Collaborative Deliberation Using a Large-Scale Argumentation System: The MIT Collaboratorium. In: Directions and Implications of Advanced Computing; Conference on Online Deliberation (DIAC-2008/OD2008). University of California, Berkeley.
  10. Katsuhide Fujita, Takayuki Ito, Mark Klein.(2008) A Multi-Round Persuasion based on Revealed Private Utility Space In Multi Issue Negotiations. In: The Seventh International Joint Conference on Autonomous Agents and Multi-Agent Systems (AAMAS-08). 2008.
  11. Iandoli, L. and M. Klein (2007). Channeling the wisdom of the crowds: how large scale collaborative platforms can effectively leverage collective intelligence. In: The XIV Congress of International Association for Fuzzy-Set Management and Economy: Computational Intelligence Applied to New Digital Economy and Business Ecosystems. 2007: Poiana Brasov – Romania.
  12. Hattori, H., M. Klein, and T. Ito (2007). A Multi-Phase Protocol for Negotiation with Interdependent Issues. In: International Conference on Intelligent Agent Technology.IEEE Computer Society Press.
  13. Kiefer, C., Bernstein, A., Lee, H. J., Klein, M., and Stocker, M. (2007). Semantic Process Retrieval with iSPARQL. In: European Semantic Web Conference (ESWC-07). Springer-Verlag.
  14. Klein, M. (2007). Achieving Collective Intelligence via Large-Scale On-line Argumentation. In: Second International Conference on Internet and Web Applications and Services (ICIW'07). Mauritius, IEEE.
  15. Hattori, H., M. Klein, and T. Ito (2007). Using Iterative Narrowing to Enable Multi-Party Negotiations with Multiple Interdependent Issues. In: Sixth International Joint Conference on Autonomous Agents and Multi-Agent Systems. : Honolulu, Hawaii.
  16. Poltrock, S. and M. Klein (2007). A Coordination-Theoretic Model of the Military Decision-Making Process. In: Annual Conference of the International Technology Alliance. University of Maryland.
  17. Ito, T., M. Klein, and H. Hattori (2007). Multi-issue Negotiation Protocol for Agents: Exploring Nonlinear Utility Spaces. In: Twentieth International Joint Conference on Artificial Intelligence. Hyderabad, India.
  18. H. Hattori, T. Ito, and M. Klein (2006). A Bidding-Based Negotiation Protocol for Agents with Nonlinear Utility Functions. In: Joint Agent Workshops and Symposium 2006 (JAWS-2006), Suzuka, Japan, Oct. 25 - 27. This was selected as one of the top 3 papers, among 70 accepted.
  19. Ito, T., M. Klein, et al. (2006). A Negotiation Protocol for Agents with Nonlinear Utility Functions. In: 21st National Conference on Artificial Intelligence (AAAI-06). Boston MA.
  20. Ito, T. and M. Klein. (2006) A Multi-Issue Negotiation Protocol among Competitive Agents based on Auctions. In: Fifth International Joint Conference on Autonomous Agents & Multi Agent Systems. Hakodate Japan.
  21. Takayuki Ito, M. K., Hiromitsu Hattori (2006). A Multi-Issue Negotiation Protocol among Nonlinear Utility Agents : A Preliminary Report. In: 2nd International Workshop on Rational, Robust, and Secure Negotiations in Multi-Agent Systems.
  22. Bernstein, A., E. Kaufmann, C. Bürki, and M. Klein (2005). How Similar Is It? Towards a Personalized Similarity Measure in Ontologies. In: Internationale Tagung Wirtschaftsinformatik.
  23. Klein, M., R. Metzler, and Y. Bar-Yam (2004).Handling Emergent Resource Use Oscillations. In: Eighth International Conference on Knowledge-Based Intelligent Information and Engineering Systems (KES 2004), M.G. Negoita, R.J. Howlett, and L.C. Jain, Editors. Springer-Verlag: Heidelberg. p. 809.
  24. Klein, M. and Y. Bar-Yam (2004). Handling Resource Use Oscillation in Multi-Agent Markets. In: Workshop on Agent-Mediated Electronic Commerce V, P. Faratin, D.C. Parkes, and J.A. Rodriguez-Aguilar, Editors. 2004, Springer-Verlag: Heidelberg. p. 145.
  25. Bernstein, A., E. Kaufmann, C. Burki, and M. Klein (2004). Object Similarity in Ontologies: A Foundation for Business Intelligence Systems and High-performance Retrieval. In: International Conference on Information Systems. Washington, D.C., USA. Pgs 11-25.
  26. Klein, M., R. Metzler, Y. Bar-Yam. (2004). Handling Emergent Resource Use Oscillations. In: 7th Pacific Rim International Workshop on Multi-Agents (PRIMA 2004). M. Barley, N. Kasabov and I. Watson, Eds.. Auckland, New Zealand, Springer-Verlag. (this paper was selected as one of the top three papers at the workshop)
  27. Parsons, S. and M. Klein (2004). Exception handling to enable robust open multi-agent systems. In: The Third International Joint Conference on Autonomous Agents and Multi Agent Systems. New York, NY USA.
  28. Klein, M. (2004). A Knowledge-Based Methodology for Designing Reliable Multi-Agent Systems. In: Fourth International Workshop on Agent-Oriented Software Engineering. P. Giorgini, J. Müller and J. Odell (Eds). Springer-Verlag.
  29. Klein, M. and Y. Bar-Yam. Handling Resource Use Oscillation in Multi-Agent Markets. In: AAMAS Workshop on Agent-Mediated Electronic Commerce V. 2003. Melbourne Australia.
  30. Klein, M., P. Faratin, H. Sayama, and Y. Bar-Yam. Negotiation Algorithms for Collaborative Design Settings. In: 10th ISPE International Conference on Concurrent Engineering Research and Applications (CERA-03). 2003. Madeira Island, Portugal.
  31. Mark Klein. A Knowledge-Based Methodology for Designing Reliable Agent Systems. In: 2nd International Workshop on Software Engineering for Large-Scale Multi-Agent Systems. 2003. Portland, Oregon - USA.
  32. Klein, M., H. Sayama, et al. (2002). A Complex Systems Perspective on Collaborative Design. In: International Conference on Complex Systems. Springer-Verlag.
  33. Mark Klein, Hiroki Sayama, Peyman Faratin, Yaneer Bar-Yam (2002). A Complex Systems Perspective on How Agents Can Support Collaborative Design. In: Workshop on Agents in Design, Cambridge MA.
  34. Mark Klein, Peyman Faratin and Yaneer Bar-Yam. (2002). Using an Annealing Mediator to Solve the Prisoners' Dilemma in the Negotiation of Complex Contracts. In: Agent-Mediated Electronic Commerce (AMEC-IV) Workshop, to be held as part of the 2002 Autonomous Agents and Multi-Agent Systems (AAMAS-02) conference, Bologna Italy. 2002/
  35. Mark Klein, Hiroki Sayama, Peyman Faratin, Yaneer Bar-Yam. A Complex Systems Perspective on Collaborative Design. In: "MAS Problem Spaces and Their Implications to Achieving Globally Coherent Behavior" workshop at the International Conference on Autonomous Agents and Multi-Agent Systems. 2002. Bologna Italy: AAAI Press.
  36. A. Bernstein and M. Klein. Discovering Services: Towards High-Precision Service Retrieval. In: "Web Services, E-Business and Semantic Web Workshop" at the fourteenth international Conference on Advanced Information Systems Engineering (CAiSE-2002). 2002. Toronto Canada.
  37. A. Bernstein, M. Klein. Towards High-Precision Service Retrieval. In: International Semantic Web Conference. Sardinia Italy. June 9 - 12, 2002.
  38. Klein, M., C. Dellarocas, and J.A. Rodriguez-Aguilar. A Knowledge-Based Methodology for Designing Robust Multi-Agent Systems. In: Conference on Autonomous Agents and Multi-Agent Systems. 2002. Bologna Italy: AAAI Press.
  39. M. Klein, P. Faratin, H. Sayama, Y. Bar-Yam. Negotiating Complex Contracts. In: Conference on Autonomous Agents and Multi-Agent Systems. 2001. Bologna Italy: AAAI Press.
  40. Klein, M., A. Bernstein. Searching for services on the semantic web using process ontologies. In: First Semantic Web Working Symposium (SWWS-1). Stanford (CA US), July 29th-August 1st, 2001.
  41. Klein, M., P. Faratin, H. Sayama, Y. Bar-Yam. Negotiating Complex Contracts. In: AAAI Fall Symposium on Autonomous Negotiating Systems, 2001. Falmouth, MA, USA. AAAI Press.
  42. Faratin, P., M. Klein., H. Sayama and Y. Bar-Yam. Simple Negotiating Agents in Complex Games: Emergent Equilibria and Dominance of Strategies. In: Eighth International Workshop on Agent Theories,.Architectures and Languages (ATAL). 2001. Seattle, USA.
  43. Faratin, P. and M. Klein. Automated Contract Negotiation and Execution as a System of Constraints. In: IJCAI-01 Workshop on Distributed Constraint Reasoning. 2001. Seattle WA USA.
  44. M. Klein. H. Sayama, P. Faratin, Y. Bar-Yam. What Complex Systems Research Can Teach Us About Collaborative Design. In: International Workshop on CSCW in Design. IEEE Press. London. Ontario, Canada. 2001.
  45. Dellarocas, C., M. Klein, et al. (2000). An Exception-Handling Architecture for Software Agent Marketplaces based on the Contract Net Protocol. In: ACM Conference on Electronic Commerce 2000, Minneapolis, Minnesota, USA.
  46. B. P. Woolf, V. Lesser, C. Eliot, Z. Eyler-Walker, and M. Klein. A Digital Market Place for Education. In: SSGRR 2000 International Conference on Advances in Infrastructure for Electronic Business, Science and Education on the Internet. L'Aquila, Italy, 2000.
  47. Dellarocas, C. and M. Klein. An Experimental Evaluation of Domain-Independent Fault Handling Services in Open Multi-Agent Systems. In: 2000 International Conference on Multi-Agent System (ICMAS-2000), Boston MA.
  48. M. Klein. Towards a Systematic Repository of Knowledge About Managing Collaborative Design Conflicts. In: International Conference on AI in Design 2000.
  49. C. Dellarocas, M. Klein. Towards civil agent societies: Creating robust, open electronic marketplaces of contract net agents. In: International Conference on Information Systems (ICIS-99), Charlotte, North Carolina USA, December 12-15, 1999.
  50. A. Bernstein, M. Klein and T.W. Malone. The Process Recombinator: A Tool for Generating New Business Process Ideas. In: International Conference on Information Systems (ICIS-99), Charlotte, North Carolina USA, December 12-15, 1999. One of 5 papers nominated for best paper of the conference.
  51. M. Klein and C. Dellarocas. Exception Handling in Agent Systems. In: Third International Conference on AUTONOMOUS AGENTS, Seattle, Washington, 1999.
  52. C. Dellarocas, M. Klein and H. Shrobe. An Architecture for Constructing Self-Evolving Software Systems. In: 3rd International Software Architecture Workshop, Orlando, Florida, November 1-2, 1998.
  53. C. Dellarocas and M. Klein. A Knowledge-Based Approach for Handling Exceptions in Business Processes. In: 8th Workshop on Information Technologies and Systems (WITS'98), Helsinki, Finland, December 12-13, 1998.
  54. Klein. M. Conflict Management as Part of an Integrated Exception Handling Approach. Proceedings of CE98: In: 5th ISPE International Conference on Concurrent Engineering Research and Applications. 15-17 July 1998. Tokyo, Japan.
  55. Klein, M. Capturing Geometry Rationale for Collaborative Design. In: IEEE Sixth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET ICE '97). Massachusetts Institute of Technology, Cambridge, Massachusetts, USA. June 18-20, 1997. IEEE Computer Society Press.
  56. Klein, M. Challenges and Directions for Coordination Science. Proceedings of the Second International Conference on the Design of Cooperative Systems (COOP'96). Juan-les-Pins, France. June 12 - 14, 1996.
  57. Klein, M. An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. In: Third ISPE International Conference on Concurrent Engineering. Toronto, Ontario, Canada. August 26-28, 1996. Technomic Publishing Company. In Press.
  58. Klein, M. An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. In: International Workshop on CSCW and Design. Beijing, China, May 8-11, 1996. International Academic Publishers, 1996.
  59. Klein, M. Challenges and Directions for Enterprise Integration: A Distributed AI Perspective. In: Joint Working Conference on Modelling and Methodologies for Enterprise Integration (EI-95). Heron Island, Queensland, Great Barrier Reef, Australia. November 11 1995. IFIP Publishing. In Press.
  60. Klein, M. Core Services for Coordination in Concurrent Engineering. In: Fourth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET ICE '95). Berkeley Springs, West Virginia. April 20-22, 1995.
  61. Klein, M. iDCSS: Integrating Workflow, Conflict and Rationale-Based Concurrent Engineering Coordination Technologies. In: First International Conference on Concurrent Engineering, Research and Applications. Pittsburgh, Pennsylvania. August 29-31, 1994. Springer-Verlag Publishers, In Press.
  62. Klein, M. DRCS: An Integrated System for Capture of Designs and Their Rationale. In: Second International Conference on Artificial Intelligence in Design (AID '92). Pps 393-412. J.S. Gero, Ed. Kluwer Academic Publishers. 1992.
  63. Klein, M. & Lu, S. C-Y. Insight into Cooperative Group Design: Experience with the LAN Design System. In Trends in Artificial Intelligence (Proceedings of the 2nd Congress of the Italian Association for Artificial Intelligence, AI*IA, Palermo, Italy, October 1991). Ardizzone, E., Gaglio, S. & Sorbello, E. Eds. Lecture Notes in Artificial Intelligence 549, Springer-Verlag, pages 354-364, 1991.
  64. Klein, M. & Lu, S. C-Y. Insights Into Cooperative Group Design: Experience With the LAN Designer System. In: Sixth International Conference on Applications of Artificial Intelligence in Engineering (AIENG '91). Pages 143-162. G. Rzevski and R.A. Adey, Eds. University of Oxford, UK. July 2-4, 1991.
  65. Klein, M. A Computational Model of Conflict Resolution in Integrated Design. In: ASME Symposium on Integrated Product Design and Manufacturing. ASME 1990 Winter Annual Meeting, Dallas, TX. November 25-30, 1990.
  66. Baskin, A.B. & Klein, M. Knowledge Processing for Cooperative Design. In: 2nd International Conference on Advanced Manufacturing Systems and Technology. Trento, Italy. June 19-21, 1990.
  67. Klein, M. Supporting Conflict Resolution in Cooperative Design. In: 1990 JSAI AI Symposium. Tokyo, Japan. Japanese Society of AI Report SIG-FAI-HICG-KBS-9001. December 6, 1990.
  68. Klein, M. & Baskin, A.B. A Computational Model for Conflict Resolution in Cooperative Design Systems. In: International Working Conference on Cooperating Knowledge Based Systems (CKBS '90). Dake Centre, University of Keele, England. October 3-5, 1990. Springer-Verlag London Ltd.
  69. Klein, M. & Lu, S. C-Y. & Baskin, A.B. Towards a Theory of Conflict Resolution in Cooperative Design. In: 23rd Annual Hawaii International Conference on System Sciences. Honolulu, Hawaii. January 2-5, 1990.
  70. Lu, S. C-Y., Subramanyam, S., Thompson, J.B. and Klein, M. A Cooperative Product Development Environment To Realize The Simultaneous Engineering Concept. In: 1989 ASME Computers in Engineering Conference. Anaheim, CA. July 30-August 2, 1989.
  71. Baskin, A.B., Stepp, R.E., Lu, S.C-Y. & Klein, M. Integrated Design as a Cooperative Problem Solving Activity. In: 22nd Hawaii International Conference on System Sciences. Honolulu, Hawaii. January 1989.

Book Chapters

  1. Petti, C. and M. Klein (2009). Organizational Change, IT, and Business Process Redesign. A methodology for turning this relationship virtuous. In: Handbook of Research on Complex Dynamic Process Management. M. M. Wang and Z. Sun, IGI Global.
  2. Mark Klein. Achieving collective intelligence via large-scale argumentation. In: Collective Intelligence: Creating a Prosperous World at Peace. Ed, Mark Tovey. 2008.
  3. Dellarocas, C. and M. Klein (2007). Civil Agent Societies: Tools for Inventing Open Agent-Mediated Electronic Marketplaces. In: Agent Mediated Electronic Commerce II. Springer Berlin.
  4. Klein, M., H. Sayama, et al. (2006). The Dynamics of Collaborative Design: Insights From Complex Systems and Negotiation Research. Complex Engineered Systems: Science Meets Technology. D. Braha, A. Minai and Y. Bar-Yam, Springer: 158.
  5. Klein, M., P. Faratin, et al. (2006). Negotiation algorithms for collaborative design settings. Complex Engineered Systems: Science Meets Technology. D. Braha, A. Minai and Y. Bar-Yam, Springer: 246.
  6. Mark Klein, et al., An Annealing Protocol for Negotiating Complex Contracts, in Handbook of Research on Nature Inspired Computing for Economy and Management. D.J.-P. Rennard, Editor. 2006, Idea Group, Inc.
  7. Malone, T.W., et al., Tools for Inventing Organizations: Toward a Handbook of Organizational Processes, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA.
  8. Klein, M., Towards a Systematic Repository of Knowledge about Managing Collaborative Design Conflicts, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA.
  9. Klein, M. and C. Dellarocas, Designing Robust Business Processes, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA.
  10. Klein, M., et al., Inventing New Business Processing Using a Process Repository, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA.
  11. Bernstein, A., M. Klein, and T.W. Malone, The Process Recombinator: A Tool for Generating New Business Process Ideas, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA.
  12. Klein, M. A Knowledge-Based Methodology for Designing Reliable Multi-Agent Systems, in Advances in Software Engineering for Large-Scale Multi-Agent Systems, C.J.P.d. Lucena, et al., Editors. Springer-Verlag. In press.
  13. Klein, M., P. Faratin, et al. Negotiation Algorithms for Collaborative Design Settings. In: Complex Engineering Systems. D. Braha, Ed. In press.
  14. Klein, M., H. Sayama, P. Faratin, and Y. Bar-Yam, A Complex Systems Perspective on Collaborative Design, in Multi-Agent Systems: An Application Science, T. Wagner, Editor. 2003, Kluwer.
  15. Faratin, P., M. Klein, H. Samaya, and Y. Bar-Yam (2002). Simple Negotiating Agents in Complex Games: Emergent Equilibria and Dominance of Strategies. In Intelligent Agent VIII: Agent Theories, Architectures, and Languages. 2002, Springer Verlag. p. 367--377.
  16. Klein, M., H. Sayama, et al. (In press). A Complex Systems Perspective on How Agents Can Support Collaborative Design. In: Agent Supported Cooperative Work. Y. Ye and E. F. Churchill (eds). Kluwer Academic press.
  17. Klein, M. and A. Bernstein, Searching for Services on the Semantic Web using Process Ontologies, in Semantic Web, I.F. Cruz, et al., Editors. 2002, IOS Press.
  18. Woolf, B. P., V. Lesser, et al. (2000). A Digital Market Place for Education. In: The Internet and Education. V. Milutinovic and F. Patricelli, Editors.
  19. Kecheng Liu, Mark Fox, Peter Apers, Mark Klein, Albert Cheng, Ronald Stamper, Satya Chattopadhyay and Thomas Greene. Enterprise Information Systems: Issues, Challenges and Viewpoints. Joaquim Filipe, Editor. In Enterprise Information Systems, pages 1-13, Kluwer Academic Publishers,1999.
  20. Dellarocas, C. and M. Klein. A Knowledge-Based Approach for Designing Robust Business Processes. In Business Process Management: Models, Techniques, and Empirical Studies. Wil van der Aalst, Jörg Desel and Andreas Oberweis, Eds. Lecture Notes on Computer Science. Springer Verlag, Germany. In press.
  21. Klein, M. Collaborative Capture of Geometry Rationale. In Cooperative Knowledge Processing for Engineering Design. Arthur B. Baskin, Gianni Jacucci and George L. Kovacs, Eds. Chapman & Hall, UK. 1998.
  22. Klein, M. Coordination Science: Challenges and Directions. In Coordination Technology for Collaborative Applications. Wolfram Conen and Gustaf Neumann, Eds. Lecture Notes in Computer Science, LNCS, Volume 1364. Springer Publishing, 1997.
  23. Klein, M. Challenges and Directions for Enterprise Integration: A Distributed AI Perspective. In Modeling and Methodologies for Enterprise Integration. P. Bernus and L. Nemes, Eds. Chapman & Hall, May 1996.
  24. Klein, M. Integrated Support for Process, Conflict and Rationale Management in Cooperative Design. In Handbook of Manufacturing and Automation. Prof Andre Kusiak, Ed. John Wiley & Sons. 1994.
  25. Klein, M. Integrated Support for Cooperative Design Coordination: Managing Processes, Conflicts and Memories. Proceedings of the NATO Advanced Research Workshop on Integration, Information and Collaboration Models. Pisa, Italy. June 6-11, 1993. Kluwer Publishers. In Press.
  26. Klein, M. Computer-Supported Conflict Management in Design Teams. In Design Issues in CSCW. Rosenberg, Duska and Hutchison, Chris, Eds. Springer-Verlag. 1994.

Technical Reports

  1. Mark Klein and Luca Iandoli. Supporting Collaborative Deliberation Using a Large-Scale Argumentation System: The MIT Collaboratorium. MIT Sloan Research Paper No. 4691-08. 2008.
  2. Mark Klein. The MIT Collaboratorium: Enabling Effective Large-Scale Deliberation for Complex Problems. MIT Sloan Research Paper No. 4679-08. 2008.
  3. Luca Iandoli and Mark Klein. Can We Exploit Collective Intelligence for Collaborative Deliberation? The Case of the Climate Change Collaboratorium. MIT Sloan Research Paper No. 4675-08. 2008.
  4. Klein, M., S. Poltrock, and M. Handel. A Coordination-Theoretic Approach to Understanding Process Differences. MIT Sloan Research Paper No. 4637-07. 2007.
  5. Takayuki Ito, Mark Klein, Hiromitsu Hattori. An Auction-Based Negotiation Protocol for Agents with Nonlinear Utility Functions.Working paper ROMA-2006-2. MIT: Cambridge MA USA.
  6. Takayuki Ito, Mark Klein, Hiromitsu Hattori. A Multi-Issue Negotiation Protocol among Nonlinear Utility Agents : A Preliminary Report.Working paper ROMA-2006-1. MIT: Cambridge MA USA.
  7. Parsons, S., J.A. Rodriguez-Aguilar, and M. Klein, A Bluffer's Guide to Auctions. 2003, MIT Sloan School of Management: Cambridge MA USA.
  8. Parsons, S. and M. Klein, Diagnosing Faults in Open Distributed Systems. 2003, MIT: Cambridge MA USA.
  9. Parsons, S. and M. Klein, Notes on Diagnosis for Open and Distributed Systems. 2003, MIT: Cambridge MA USA.
  10. Mark Klein, Yaneer Bar-Yam. Handling Emergent Dysfunctions in Open Peer-to-Peer Systems. ROMA Working Paper ROMA-WP-2001-03. Cambridge MA USA, Massachusetts Institute of Technology. 2001.
  11. Mark Klein, Juan Antonio Rodriguez-Aguilar, Chrysanthos Dellarocas. Using Domain-Independent Exception Handling Services to Enable Robust Open Multi-Agent Systems: The Case of Agent Death. ASES Working Paper ASES-WP-2000-05. Cambridge MA USA, Massachusetts Institute of Technology. 2000.
  12. Mark Klein. Using Role Commitment Violation Analysis to Identify Exceptions in Open Multi-Agent Systems. ASES Working Paper ASES-WP-2000-04. Cambridge MA USA, Massachusetts Institute of Technology. 2000.
  13. Klein, M. & Dellarocas, C. A Systematic Repository of Knowledge About Handling Exceptions in Business Processes. ASES Working Paper ASES-WP-2000-03. Cambridge MA USA, Massachusetts Institute of Technology. August, 2000.
  14. Klein, M. & Dellarocas, C. Domain-Independent Exception Handling Services That Increase Robustness in Open Multi-Agent Systems. ASES Working Report ASES-WP-2000-02. Cambridge MA USA, Massachusetts Institute of Technology. 2000.
  15. Klein, M. & Dellarocas, C. Towards a Systematic Repository of Knowledge about Managing Multi-Agent System Exceptions. ASES Working Report ASES-WP-2000-01. Cambridge MA USA, Massachusetts Institute of Technology. 2000.
  16. Klein, M. Towards a Systematic Repository of Knowledge About Managing Collaborative Design Conflicts. CCS Working Paper 210. MIT Center for Coordination Science. Cambridge MA USA. October 1999.
  17. Klein, M. A Knowledge-Based Approach to Handling Exceptions in Workflow Systems. CCS Working Paper 203. MIT Center for Coordination Science. Cambridge MA USA. April 1998.
  18. Klein, M. An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. ARL Internal Memo. Applied Research Lab, PO Box 30, University Park PA 16804-0030. April 1996.
  19. Klein, M. Editor, Proceedings of the 13th International Distributed Artificial Intelligence Workshop. AAAI Technical Report. AAAI Press. 1995.
  20. Faragher-Horwell, R., Klein, M. Zarley, D. Overview and Functional Specifications for TCAPS Task Coordination And Planning System: A Computer-Supported Workflow Management. Boeing Technical Report BCS-G2010-130, December 1992.
  21. Klein, M. Conflict Resolution in Cooperative Design. PhD Thesis. Technical Report No. UIUCDCS-R-89-1557. Department of Computer Science, University of Illinois at Urbana-Champaign, Urbana, IL. January 1990.
  22. Klein, M. Integrating Vision Cues Using a Multiple Cooperating Knowledge Source Architecture. Technical Report No. UIUCDCS-R-89-1556. Department of Computer Science, University of Illinois at Urbana-Champaign, Urbana, IL. January 1990.

Invited Talks

(This section is out-of-date)

  1. Handling Emergent Resource Use Oscillations. 8th International Conference on Knowledge Based Intelligent Information & Engineering Systems (September 2004).
  2. A Critical Review of Multi-Agent Coordination Technology (tutorial). Autonomous Agents Conference. Bologna Italy. July 2002.
  3. Generic Patterns for Exception Handling in Open Peer-to-Peer Systems (invited talk). Workshop on New Directions in Software Technology. St. John, Virgin Islands. December 2001.
  4. What Complex Systems Research Can Teach us About Computer-Supported Collaborative Design (invited talk). International Workshop on CSCW in Design. Reading, Ontario Canada. July 2001.
  5. What Complex Systems Research Can Teach us About Computer-Supported Collaborative Design (invited talk). WET ICE Workshop on Evaluating CSCW. Cambridge MA. June 2001.
  6. A Critical Review of Multi-Agent Coordination Technology (tutorial). Autonomous Agents Conference. Montreal Canada. May 2001.
  7. Towards a Repository of Coordination Expertise. Fuji Xerox Inc. Tokyo, Japan, August 2000.
  8. Challenges and Directions for Multi-Agent Coordination Technology (tutorial). World Computer Congress. Beijing China, August 2000.
  9. Towards a Repository of Coordination Expertise. International Workshop on Distributed Systems of Knowledge. Otranto Italy. July 5, 2000.
  10. Challenges and Directions for Multi-Agent Coordination Technology (tutorial). International Conference on Enterprise Information Systems. Portugal, March 1999.
  11. Challenges and Directions for Coordination Science. National University of Singapore. November 1998.
  12. Challenges and Directions for Multi-Agent Coordination Technology (tutorial). Pacific Rim International Conference on Artificial Intelligence. Singapore, November 1998.
  13. Challenges and Directions for Multi-Agent Coordination Technology (tutorial). International Conference on Multi-Agent Systems. Paris, France, July 1998.
  14. Applications of Coordination Technology to Collaborative Design (tutorial). International Workshop on CSCW in Design. Bangkok, Thailand, Nov 1997
  15. Applications of Coordination Science to Collaborative Design. Universidade Federale Fluminense. Rio de Janeiro, Brazil, May 1997.
  16. Challenges and Directions for Coordination Science (Keynote speech). Second International Conference on the Design of Cooperative Systems (COOP'96). Juan-les-Pins, France. June 1996.
  17. The C-ReCS Collaborative Requirements Capture System. NASA IV&V Center. Fairmont WV, Feb 1996.
  18. Requirements for Making Expert Systems into Agents. Panel on "New Generation Architectures of Expert Systems". The Third World Congress on Expert Systems. Seoul, Korea. February 1996.
  19. Coordination Technologies for Multi-Agent Systems (tutorial). World Congress on Expert Systems. Seoul, Korea. February 1996.
  20. Challenges and Directions for EI: A Distributed AI Perspective (Keynote talk). The Joint Working Conference on Modelling and Methodologies for Enterprise Integration (EI-95). Heron Island, Queensland, Great Barrier Reef, Australia. November 1995. This talk was also presented at the University of Sidney as well as Griffith University in Brisbane Australia.
  21. Status & Challenges for Coordination Technology: An AI Perspective (tutorial). European Conference on Computer Supported Cooperative Work (ECSCW-95). Stockholm, Sweden. Sept 1995.
  22. BPR Support Technology. (tutorial) International Conference on Multi-Agent Systems (ICMAS-95). San Francisco, CA, USA. June 1995.
  23. State of the Art and Future Challenges for Coordination Technology. Panel on "Information Technology for Enterprise Integration". Fifteenth Annual Conference on Information Systems (ICIS-94). Vancouver, BC, Canada. December 1994.
  24. Requirements for Supporting Cooperation in Concurrent Engineering. Panel on "Concurrent Engineering - Progress and Perspectives". First International Conference on Concurrent Engineering, Research and Applications (CERA-94). Pittsburgh, Pennsylvania. August 1994.
  25. Knowledge-Based Support for Concurrent Engineering (tutorial). Lotus College, Ho Chi Minh City, Vietnam. March 1994.
  26. Panel on "Concurrent Engineering - Progress and Perspectives", Conference on Concurrent Engineering, Research and Applications (CERA). Pittsburgh, Pennsylvania. August 29-31, 1994.
  27. Conflict Management in Concurrent Engineering.MIT Industrial Liason Program. Symposium on Collaborative Engineering. Cambridge, MA. Oct 1993.
  28. Integrated Support for Cooperative Design Coordination: Managing Processes, Conflicts and Memories. NATO Advanced Research Workshop on Integration, Information and Collaboration Models. Pisa, Italy. June 1993.
  29. Rationale Capture for Concurrent Engineering Teams. International Workshop on Cooperative Knowledge Processing for Engineering. Roncegno, Italy. May 1992.
  30. Detecting and Resolving Conflicts Among Cooperating Human and Machine-Based Design Agents. 1991 Workshop on Cooperative Knowledge Processing for Engineering. Trento, Italy. May 1991.
  31. Conflict Resolution in Cooperative Design. ICOT (Fifth Generation Computing Center). Tokyo, Japan. October 1990.

Research Funding

  1. Principal Investigator, "Protocols for Negotiating Complex Contracts ". NSF HCC program. $450K, 2007-2009.
  2. Principal Investigator, "Using Non-Linear Negotiation to Enable the Design of Robust Open Systems". NSF Science of Design program. $133K, 2007-2008.
  3. Principal Investigator, "Sharing Best Practices Among BP Major Projects". BP-MIT Alliance $270K, 2005-2007.
  4. Principal Investigator, "Supply Chain Design Using the Process Handbook". University of Lecce Italy, $160K, 2004-2006
  5. Principal Investigator, "A Repository of Coordination Expertise". Boeing-MIT Alliance $120K, 2004 - 2006.
  6. Principal Investigator, "Always On Infrastructures", Hewlett-Packard Inc, $170K, 2002.
  7. Principal Investigator, "High-Precision Service Retrieval", US Army research Lab, $100K, 2001 - 2004.
  8. Principal Investigator, "Towards Robust Open Multi-Agent Systems: Domain-Independent Exception Handling Services", NSF Computation and Social Systems program, $375K, 2001 - 2004.
  9. Principal Investigator, "Business Process Exception Analysis", $32K, British Telecom, 2000.
  10. Co-PI, "Auction Mechanism Exception Analysis", Neptune Technologies Inc, $150K, 2000.
  11. Co-PI,"A Systematic Repository of Conflict Management Expertise for Collaborative Design", contract IIS-9803251, NSF Computation and Social Systems program, $233K, 1998 - 2001.
  12. Co-PI, "An Exception Handling Service for Software Agent Ensembles", contract F30602-98-2-0099, DARPA CoABS program, $1200K. 1998 -2002.
  13. Co-PI, "Dynamic Domain Architectures", DARPA ITO Self-Adaptive Software program, August 1998 to July 2001.
  14. Principal Investigator, "Technology for Representing and Supporting Supply Chain Management Processes", Defense Logistics Agency, $450K, 1996 -1999.
  15. Principal Investigator, "Design Rationale Capture To Support Concurrent Engineering Coordination", Applied Research Lab, $200K 1996 -1997.
  16. Principal Investigator, "NII Service Broker", ARPA/DOE NII Interoperability Testbed Project , $200K, 1996 -1997.
  17. Principal Investigator , "Extending RAPID-WS to Support Collaborative Requirements Acquisition", Armstrong Labs, Wright Patterson AFB, $40K, 1995 -1996.
  18. Principal Investigator, "Conflict Management Technology Evaluation", Boeing Computer Services, $40K, 1994.
  19. Principal Investigator , "Design Rationale Capture Tool", Boeing Computer Services, $40K, 1992.

Other Professional Activities

Professional Societies