Curriculum Vita | MIT Center for Collective Intelligence

<body bgcolor="#E6E0F8"><div align="center"><div style="background-color: white; border: 2px solid black; padding-left: 10px; padding-right: 10px; width: 1000px;" align="center"><div align="center"></div><div align="center"> Mark Klein, PhD Principal Research Scientist, Massachusetts Institute of Technology</div><hr /><table width=700px border=0><tr><td align=center><a href="https://cci.mit.edu/klein/">Welcome</a><td align=center><a href="https://cci.mit.edu/klein/news-2/">News</a><td align=center><a href="https://cci.mit.edu/klein/research/">Research</a><td align=center><a href="https://cci.mit.edu/klein/teaching/">Teaching</a><td align=center><a href="https://cci.mit.edu/klein/engagement/">Engagement</a><td align=center><a href="https://cci.mit.edu/klein/vita/" >Curriculum Vita</a><td align=center><a href="https://cci.mit.edu/klein/bio/" >Personal Info</a></table><hr><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a href=#work>Work History</a>, <a href=#education>Educational History</a>, <a href=#history>Publication History</a>, <a href=#journals>Journal Papers</a>, <a href=#conferences>Conference Papers</a>, <a href=#chapters>Book Chapters</a>,<a href=#reports>Technical Reports</a>, <a href=#funding>Funding</a>, <a href=#teaching>Teaching</a>, <a href=#professional>Professional Activities</a>, <a href=#advisory>Advisory Boards</a>, <a href=#editorial>Editorial Boards</a>, <a href=#committees>Program Committees</a>, <a href=#abroad>Visits Abroad</a>, <a href=#affiliates>Affiliate Positions</a>, <a href=#presentations>Invited Presentations</a>, <a href=#memberships>Memberships</a></div> <div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=work><h2 style="text-align: center;">Work History</h2>My work responsibilities have included conducting and disseminating ground-breaking research, acquiring funding to finance this work, supervising students, and leading international research collaborations, in addition to professional service (e.g. advisory boards forcompanies, editorial boards for journals, conference program committees), budget management, and so on. <table border="0" cellpadding="0" cellspacing="5" width="100{be7c69d0dd1766318263e3228d8108fdc7c2d3d2deca85f5f6760051b0a05740}"><tr><td>Principal Research Scientist Massachusetts Institute of Technology (Cambridge MA)<td valign=top align=right>1997 to present</td><tr><td>Research Faculty Pennsylvania State University (University Park, PA)<td valign=top align=right>1995 to 1997</td><tr><td>Artificial Intelligence Specialist Boeing Computer Services (Seattle, WA)<td valign=top align=right>1991 to 1995</td><tr><td>Research Scientist Hitachi Advanced Research Lab (Tokyo, Japan)<td valign=top align=right>1989 to 1991</td><tr><td>Research Assistant Cognitive Psychophysiology Lab, University of Illinois (Champaign, IL)<td valign=top align=right>1981 to 1986</td></table></div> <div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=education><h2 style="text-align: center;">Educational History</h2>My education includes a deep grounding in the biological and cognitive foundations of human intelligence, in addition to a PhD in artificial intelligence from one of the world's top-ranked computer-science departments. <table border="0" cellpadding="0" cellspacing="5" width="100{be7c69d0dd1766318263e3228d8108fdc7c2d3d2deca85f5f6760051b0a05740}"><tr><td>PhD in Computer Science (Artificial Intelligence) University of Illinois (Urbana Illinois) Dissertation: Conflict Management in Collaborative Design<td valign=top align=right>1989<tr><td>MS in Computer Science University of Illinois (Urbana, Illinois) Thesis: A Computational Model of Emotion in Story-telling<td valign=top align=right>1986<tr><td>BA in Biochemistry Dartmouth College (Hanover, New Hampshire)<td valign=top align=right>1981</table></div> <div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=history><h2 style="text-align: center;">Publication History</h2>I have 180 publications with 7000 citations and an h-index of 42</a>  (cf <a href="http://scholar.google.com/citations?user=ZB1N-IwAAAAJ&hl=en">Google Scholar</a>), in addition to 11,000 downloads  (cf <a href="https://www.researchgate.net/profile/Mark_Klein">ResearchGate</a> and <a href="http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=291458">SSRN</a>). My papers have appeared in the world's top-ranked journals and conferences in artificial intelligence and social computing, including Decision Support Systems, IEEE Computer, Communications of the ACM, JCSCW, Information Sciences, Systems Man and Cybernetics, IJCAI, AAAI, and CSCW.  <div align=center><img width=600 src="./images/klein-publication-plot.gif"> </div></div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=journals><h2 style="text-align: center;">Journal Publications</h2><ol><li>Reyhan Aydoğan, Ivan Marsa-Maestre, Mark Klein, and Catholijn M. Jonker (in press). A Machine Learning Approach for Mechanism Selection in Complex Negotiations. Systems Science and Systems Engineering .<li>Spada, P., Iandoli, L., Quinto, I., Calabretta, R., & Klein, M. (2017). Argumentation vs Ideation in online political debate: evidence from an experiment of collective deliberation. New Media & Society.<li>Klein, M., & Garca, A-C-B. (2015). High-Speed Idea Filtering With the Bag of Lemons. Decision Support Systems, 78(C):39-50.<li>Klein, M., & Convertino, G. (2015). A Roadmap for Open Innovation Systems. Journal of Social Media, 1(2).<li>Klein, M., & Convertino, G. (2014). An Embarrassment of Riches: A Critical Review of Open Innovation Systems. Communications of the ACM, 57(11):40-42.<li>Marsa-Maestre, I., Klein, M., Jonker, C. M., Lopez-Carmona, M. A., & Aydogan, R. (2014). From Problems to Protocols: Towards a Negotiation Handbook. Decision Support Systems, 60:39-54.<li>Fujita, K., Ito, T., & Klein, M. (2014). An Approach to Scalable Multi-issue Negotiation: Decomposing the Contract Space. Computational Intelligence, 30(1):30-47.<li>Fujita, K., Ito, T., & Klein, M. (2014). Efficient Issue-Grouping Approach for Multiple Interdependent Issues Negotiation between Exaggerator Agents. Decision Support Systems, 60:10-17.<li>Klein, M. (2012) Enabling Large-Scale Deliberation Using Attention-Mediation Metrics. Computer-Supported Collaborative Work. 21(4):449-473<li>Bernstein, A., M. Klein and T. Malone (2012). Programming the Global Brain. Communications of the ACM 55(5).<li>Lopez-Carmona, M., Marsa-Maestre, I., Klein, M., & Ito, T. (2012). Addressing stability issues in mediated complex contract negotiations for constraint-based, non-monotonic utility spaces. Autonomous Agents and Multi-Agent Systems, 24(3):485-535.<li>Fujita, K., Ito, T., & Klein, M. (2010). Representative based multi-round protocol based on revealed private information for multi-issue negotiations. Multiagent and Grid Systems, 6(5):459-476.<li>Gurkan, A., L. Iandoli, M. Klein and G. Zollo (2010). Mediating debate through on-line large-scale argumentation: evidence from the field. Information Sciences 180:3686-3702.</li><li>Katsuhide Fujita, Takayuki Ito, Mark Klein (2012). A Secure and Fair Protocol that Addresses Weaknesses of the Nash Bargaining Solution in Nonlinear Negotiation. Group Decision and Negotiation. 21(1):29-47</li><li>Fujita, K., T. Ito and M. Klein (2009). Secure and Efficient Protocols for Multiple Interdependent Issues Negotiation. Journal of Intelligent and Fuzzy Systems 21(3):175-185.</li><li>Parsons, S., J. A. Rodriguez-Aguilar and M. Klein (2011). Auctions and bidding: A guide for computer scientists. Communications of the ACM 43(2).</li><li>Iandoli, L., G. Zollo, and M. Klein (2009). Enabling on-line deliberation and collective decision-making through large-scale argumentation: a new approach to the design of an Internet-based mass collaboration platform. International Journal of Decision Support System Technology. 1(1):69-91. </li><li>Ito, T., M. Klein, and H. Hattori (2008). A Multi-Issue Negotiation Protocol among Agents with Nonlinear Utility Functions. Multiagent and Grid Systems. 4(1). </li><li>Malone, T.W. and M. Klein (2007). Harnessing Collective Intelligence to Address Global Climate Change. Innovations Journal. 2(3):15-26. </li><li>Margherita, A., M. Klein, and G. Elia (2007). Metrics-Based Process Redesign with the MIT Process Handbook. Knowledge and Process Management. 14(1):46-57. </li><li>Hattori, H., T. Ito and M. Klein (2006). An Auction-based Negotiation Protocol for Agents with Nonlinear Utility Functions. Transactions of The Institute of Electronics, Information and Communication Engineers (IEICE) J89-D(12): 2648-2660. </li><li>Klein, M. and C. Petti (2006). A Handbook-Based Methodology for Redesigning Business Processes Knowledge and Process Management Journal.13(2): 108-119. </li><li>Klein, M., R. Metzler, and Y. Bar-Yam (2005). Handling Emergent Resource Use Oscillations. IEEE Transactions on Systems Man and Cybernetics (TSMC) A. March. </li><li>Klein, M. and A. Bernstein (2004).Towards High-Precision Service Retrieval. IEEE Internet Computing Journal. 8(1):30-36. </li><li>Klein, M., P. Faratin, H. Sayama, and Y. Bar-Yam (2003). Protocols for Negotiating Complex Contracts. IEEE Intelligent Systems. 18(6):32-38.</li><li>Klein, M., P. Faratin, H. Sayama, and Y. Bar-Yam (2003). Negotiating Complex Contracts. Group Decision and Negotiation. 12(2). </li><li>Klein, M., H. Sayama, P. Faratin, and Y. Bar-Yam (2003). The Dynamics of Collaborative Design: Insights From Complex Systems and Negotiation Research. Concurrent Engineering Research and Applications. 11(3). </li><li>Klein, M., H. Sayama, P. Faratin, and Y. Bar-Yam (2002). A Complex Systems Perspective on Computer-Supported Collaborative Design Technology. Communications of the ACM. 45(11). </li><li>Mark Klein, Juan-Antonio Rodriguez-Aguilar and Chrysanthos Dellarocas (2003). Using Domain-Independent Exception Handling Services to Enable Robust Open Multi-Agent Systems: The Case of Agent Death. Autonomous Agents and Multi-AgentSystems. 7(1). </li><li>Mark Klein and Chrysanthos Dellarocas (2000). A Knowledge-Based Approach to Handling Exceptions in Workflow Systems. Computer-Supported Collaborative Work. Special Issue on Adaptive Workflow Systems. 9(3). </li><li>Dellarocas, C., & Klein, M. (2000). A knowledge-based approach for handling exceptions in business processes. Information Technology and Management, 1(3) 155-169.<li>A. Bernstein, C. Dellarocas and M. Klein (1999). Towards Adaptive Workflow Systems (CSCW-98 Workshop Report). SIGMODRecord, V28, No 3, September 1999. </li><li>Thomas W. Malone, Kevin Crowston, Jintae Lee, Brian Pentland, Chrysanthos Dellarocas, George Wyner, John Quimby, Charley Osborn, Abraham Bernstein, George Herman, Mark Klein, Elisa O'Donnell (1998). "Tools for inventing organizations: Toward a handbook of organizational processes." Management Science. 45(3). </li><li>Klein, M (1997). An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. Concurrent Engineering Research and Applications. March 1997. </li><li>Klein, M. (1996). Workshop Report: Thirteenth International Distributed AI Workshop. AI Magazine. 17(1):1996. </li><li>Klein, M. (1996) Core Services for Coordination in Concurrent Engineering. Computers in Industry. 9:105-115. </li><li>Klein, M. (1995) Conflict Management as Part of an Integrated Exception Handling Approach. AI in Engineering Design Analysis and Manufacturing. Volume 9, Pages 259-267, 1995.<li>Klein, M.(1995) iDCSS: Integrating Workflow, Conflict and Rationale-Based Concurrent Engineering Coordination Technologies. Concurrent Engineering Research and Applications. Volume 3, Number 1, January 1995. </li><li>Klein, M. (1994) Computer-Supported Conflict Management in Concurrent Engineering: Introduction to Special Issue. Concurrent Engineering Research and Applications. Volume 2, Number 3, December 1994. </li><li>Klein, M. (1995) Integrated Coordination in Cooperative Design. Production Economics. Special issue on Integration and Collaboration Systems. 1995. </li><li>Klein, M. (1993) Capturing Design Rationale in Concurrent Engineering Teams. IEEE Computer. Special Issue on Computer Support for Concurrent Engineering. (26)1:9-47. January, 1993. </li><li>Klein, M. (1992) Supporting Conflict Management in Cooperative Design Teams. Group Decision and Negotiation. Special Issue on the 1992 Distributed AI Workshop. 2:259-278, 1993. </li><li>Klein, M. (1992) Detecting and Resolving Conflicts Among Cooperating Human and Machine-Based Design Agents. Artificial Intelligence in Engineering. 7(2):93-104, 1992. </li><li>Klein, M. (1991) Supporting Conflict Resolution in Cooperative Design Systems. IEEE Transactions on Systems, Man and Cybernetics. Special Issue on Distributed Artificial Intelligence. 21(6). </li><li>Klein, M., Lu, S. C-Y. (1990) Conflict Resolution in Cooperative Design. Artificial Intelligence in Engineering. 4(4):168-180, 1990. </li></ol></div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=conferences><h2 style="text-align: center;">Conference Publications</h2><ol><li>Xu, C., Li, Y., Zhang, W., Klein, M., Zhao, S., & Tharatipyakul, A. (2017). CrowdMOD: Crowdsourced Moderation for Structured Online Deliberation. Proceedings of the International Conference on Deliberation and Decision Making. Singapore.<li>Klein, Fujita, Ito (2017). Enabling Large Scale Deliberation using Ideation and Negotiation-Support Agents. Proceedings of the US-Japan Workshop on Collaborative Global Research on Applying Information Technology, IEEE International Conference on Distributed Computing. Atlanta, USA.<li>Klein, M., Gruzd, A., & Lannigan, J. (2017). Using Deliberation-Centric Social Network Analysis to Assess Interactive Signed Ties. Proceedings of Sunbelt. Beijing, China.<li>Hoz, E. D. L. H. D. L., Marsa-Maestre, I., Gimenez-Guzman, J. M.,David Orden, Klein, M. (2017). Multi-agent nonlinear negotiation for Wi-Fi channel assignment. 16th International Conference on Autonomous Agents and Multiagent Systems (AAMAS2017).<li>Maestre, I. M., Hoz, E. D. L., Gimenez-Guzman, J. M.,David Orden, Klein, M. (2016). Nonlinear negotiation approaches for complex-network optimization: a study inspired by Wi-Fi channel assignment. Proceedings of the COREDEMA Workshop, held in conjunction with ECAI 2016. <li>Xu, C., Li, Y., Zhang, W., Klein, M., & Zhao, S. (2016). Towards Greater Perceived Fairness: Crowdsourcing Moderation Work to Online Deliberation Participants. In V. Pipek & M. Rohde (Eds.), International Reports on Socio-Informatics. International Institute for Socio-Informatics.<li>Garcia, A. C. B., & Klein, M. (2015). Making sense of large-group discussions using rhetorically structured text. Proceedings of the International Conference on Social Media Technologies, Communication, and Informatics. <li>Marsa-Maestre, I., Hoz, E. d. l., Jonker, C. M., & Klein, M. (2015). Using graph properties to enable better negotiations in complex self-interested networks. In Proceedings of The Eighth International Workshop on Agent-based Complex Automated Negotiations (ACAN 2015). Springer.<li>Aydogan, R., Marsa-Maestre, I., Klein, M., & Jonker, C. M. (2015). A Machine Learning Approach for Mechanism Selection in Complex Negotiations. In Proceedings of The Eighth International Workshop on Agent-based Complex Automated Negotiations (ACAN 2015). Springer.<li>Zhang, S., Klein, M., & Marsa-Maestre, I. (2014). Scalable Complex Contract Negotiation With Structured Search and Agenda Management. Proceedings of the Twenty-Eighth AAAI Conference on Artificial Intelligence (AAAI-14). <li>Spada, P., & Klein, M. (2014). Argument Maps and Epistemic Outcomes of Large Groups e-deliberation. Proceedings of the American Political Science Association Annual Meeting. <li>Hoz, E., Lopez-Carmona, M., Klein, M., & Marsa-Maestre, I. (2013). Consortium Formation Using a Consensus Policy Based Negotiation Framework. In T. Ito, M. Zhang, V. Robu, & T. Matsuo (Eds.), Complex Automated Negotiations: Theories, Models, and Software Competitions (pp. 3-22). Springer Berlin Heidelberg.<li>Klein, M., Spada, P., & Calabretta, R. (2012). Enabling Deliberations in a Political Party Using Large-Scale Argumentation: A Preliminary Report. Proceedings of the 10th International Conference on the Design of Cooperative Systems.<li>Zhang, S. X. & Klein, M. (2012). Hierarchical Negotiation Model for Complex Problems With Large-number of Interdependent Issues. Proceedings of The 2012 International Conference on Intelligent Agent Technology. </li><li>Hoz, E. D. L., Lopez-Carmona, M. A., Klein, M., & Maestre,I. M. (2012). Hierarchical Clustering and Linguistic Mediation Rules for Multi-agent Negotiation. Proceedings from the Workshop on Agent-based ComplexAutomated Negotiations (ACAN-2012). </li><li>Hoz, E. d. l., Carmona, M. A. L., Klein, M., &Marsa-Maestre, I. (2012). Hierarchical Clustering and Linguistic Mediation Rules for Multi-agent Negotiation. Proceedings from the Conference on Autonomous Agents and Multi agent Systems (AAMAS).</li><li>Sorensen, J., B. Jorgensen, M. Klein and Y. Demazeau (2011). An Agent-based Extensible Climate Control System for Sustainable Greenhouse Production. The 14th International Conference on Principles and Practice of Multi-Agent Systems (PRIMA-2011). Wollongong, Australia, Springer.</li><li>Maestre, I. M., M. Klein, E. D. L. Hoz and M. A. Lopez-Carmona (2011). Negowiki: a set of community tools for the consistent comparison of negotiation approaches. The 14thInternational Conference on Principles and Practice ofMulti-Agent Systems (PRIMA-2011). Wollongong, Australia, Springer.</li><li>Hoz, E. D. L., M. Á. L. Carmona, M. Klein and I. M. Maestre (2011). Consensus Policy Based Multi-Agent Negotiation.The 14th International Conference on Principles and Practice of Multi-Agent Systems (PRIMA-2011). Wollongong, Australia, Springer.</li><li>Fujita, K., M. Klein, and T. Ito (2011). Efficient Issue-Grouping Approach for Multi-Issues Negotiation between Exaggerator Agents. National Conference on Artificial Intelligence (AAAI-2011).</li><li>Klein, M. (2011). Managing Emergence in Large-Scale Deliberation. International Conference on Complex Systems. Boston MA.</li><li>Fujita, K., Ito, T., & Klein, M. (2012). The Effect of Grouping Issues in Multiple Interdependent Issues Negotiation based on Cone-Constraints. In T. Ito, M. Zhang, V. Robu, S. Fatima, & T. Matsuo (Eds.), New Trends in Agent-Based Complex Automated Negotiations (pp. 39-55). Springer Berlin Heidelberg.<li>Fujita, K., Ito, T., & Klein, M. (2013). The Effect of Grouping Issues in Multiple Interdependent Issues Negotiation between Exaggerator Agents. In T. Ito, M. Zhang, V. Robu, & T. Matsuo (Eds.), Complex Automated Negotiations: Theories, Models, and Software Competitions (pp. 23-39). Springer Berlin Heidelberg.<li>Marsa-Maestre, I., M. A. L. Carmona and M. Klein (2011). A Scenario Generation Framework for Consistent Comparison of Negotiation Approaches. The Fourth International Workshop on Agent-based Complex Automated Negotiations (ACAN 2011). Taipei, Taiwan.</li><li>Hoz, E., Lopez-Carmona, M., Klein, M., & Marsa-Maestre, I. (2011). Consensus Policy Based Multi-agent Negotiation. In D. Kinny, J.-j. Hsu, G. Governatori, & A. Ghose (Eds.), Agents in Principle, Agents in Practice (pp. 159-173). Springer Berlin Heidelberg.<li>Fujita, K., T. Ito and M. Klein (2011). Scalable and Efficient Negotiation Protocol: Decomposing the Contract Space based on Idea of Issue-Grouping. Workshop on Multi-Agent Systems and Collaborative Technologies. Philadelphia, Pennsylvania, USA.</li><li>Klein, M. (2010). Using Metrics to Enable Large-Scale Deliberation. Collective Intelligence In Organizations: A Workshop of the ACM Group 2010 Conference. Sanibel Island, Florida, USA.</li><li>Klein, M. (2011). The MIT Deliberatorium: Enabling Large-Scale Deliberation About Complex Systemic Problems. InternationalConference on Agents and Artificial Intelligence. Rome, Italy.</li><li>Fujita, K., T. Ito and M. Klein (2010). An Approach to Scalable Multi-issue Negotiation: Decomposing the Contract Space based on Issue Interdependencies. IEEE/WIC/ACMInternational Conference on Intelligent Agent Technology. Toronto Ontario Canada.</li><li>Iandoli, L., A. Gurkan, M. Klein and G. Zollo (2010). Supporting on-line large-scale distributed decision making through online argumentation. Eleventh Annual GlobalInformation Technology Management (GITMA) World Conference. Washington, D.C., USA.</li><li>Katsuhide Fujita, Takayuki Ito, and Mark Klein (2009). A Secure and Fair Negotiation Protocol in Highly Complex Utility Space based on Cone-Constraints. IEEE/WIC/ACM InternationalConference on Intelligent Agent Technology </li><li>Marsa-Maestre, I., M. A. Lopez-Carmona, T. Ito, M. Klein, K. Fujita and J. R. Velasco (2009). Constraint and Bid Quality Factor for Bidding and Deal Identification in Complex Automated Negotiations. Second International Workshop on Agent-based Complex Automated Negotiations. Budapest, Hungary.</li><li>Fujita, K., Ito, T., & Klein, M. (2011). Common Testbed Generating Tool Based on XML for Multiple Interdependent Issues Negotiation Problems. In T. Ito, M. Zhang, V. Robu, S. Fatima, T. Matsuo, & H. Yamaki (Eds.),Innovations in Agent-Based Complex Automated Negotiations (pp. 89-105). Springer Berlin Heidelberg.<li>Iandoli, L., M. Klein, G. Zollo, and A. Gurkan (2009). Leveraging Collective intelligence for Large Scale Global Deliberation, in Tenth Annual Global Information TechnologyManagement (GITMA) World Conference. Mexico City, Mexico.<li>Marsa-Maestre, I., Ito, T., Fujita, K., Lopez-Carmona, M. A., Velasco, J. R., & Klein, M. (2009). Balancing Utility and Deal Probability for Negotiations in Highly Nonlinear Utility Spaces. Twenty-First International Joint Conference on Artificial Intelligence (IJCAI-09). </li><li>Fujita, K., T. Ito, and M. Klein (2009). A Secure Protocol with Approximated Fairness in Multiple Interdependent Issue Negotiation, in The Eighth International Conference on Autonomous Agents and Multiagent Systems. </li><li>Fujita, K., Ito, T., & Klein, M. (2008). Preliminary Result on Secure Protocols for Multiple Issue Negotiation Problems. In T. Bui, T. Ho, & Q. Ha (Eds.) Intelligent Agents and Multi-Agent Systems(pp. 161-172). Springer Berlin Heidelberg.<li>Fujita, K., T. Ito, and M. Klein (2008). Preliminary Results on Secure Protocols for Multiple Issue Negotiation Problems. In: Eleventh Pacific Rim International Conference on Multi-agents (PRIMA 2008). Hanoi, Vietnam. </li><li>Klein, M., R. Metzler, and Y. Bar-Yam (2008). Handling Resource Oscillations Through Selective Misinformation. In:UnifyingThemes in Complex Systems: Proceedings of the FifthInternational Conference on Complex Systems (ICCS04), Y. Bar-Yam, A. Minai, and D. Braha, Editors. Springer Complexity. </li><li>Klein, M. and L. Iandoli (2008). Supporting Collaborative Deliberation Using a Large-Scale Argumentation System: The MIT Collaboratorium. In: Directions and Implications of Advanced Computing; Conference on Online Deliberation(DIAC-2008/OD2008). University of California, Berkeley. </li><li>Katsuhide Fujita, Takayuki Ito, Mark Klein.(2008) A Multi-Round Persuasion based on Revealed Private Utility Space In Multi Issue Negotiations. In: Proceedings of the The Seventh International Joint Conference on Autonomous Agents and Multi-Agent Systems (AAMAS-08). 2008. </li><li>Iandoli, L. and M. Klein (2007). Channeling the wisdom of the crowds: how large scale collaborative platforms can effectively leverage collective intelligence. In: The XIV Congress of International Association for Fuzzy-Set Management and Economy: Computational Intelligence Applied to New Digital Economy and Business Ecosystems. 2007: Poiana Brasov – Romania. </li><li>Hattori, H., M. Klein, and T. Ito (2007). A Multi-Phase Protocol for Negotiation with Interdependent Issues. In:International Conference on Intelligent Agent Technology.IEEE Computer Society Press. </li><li>Kiefer, C., Bernstein, A., Lee, H. J., Klein, M., and Stocker, M. (2007). Semantic Process Retrieval with iSPARQL. In:European Semantic Web Conference (ESWC-07). Springer-Verlag.<li>Klein, M. (2007). Achieving Collective Intelligence via Large-Scale On-line Argumentation. In: Second International Conference on Internet and Web Applications and Services(ICIW'07). Mauritius, IEEE. </li><li>Hattori, H., M. Klein, and T. Ito (2007). Using Iterative Narrowing to Enable Multi-Party Negotiations with Multiple Interdependent Issues. In: Sixth International Joint Conference on Autonomous Agents and Multi-Agent Systems. : Honolulu, Hawaii. </li><li>Poltrock, S. and M. Klein (2007). A Coordination-Theoretic Model of the Military Decision-Making Process. In: Annual Conference of the International Technology Alliance. University of Maryland. </li><li>Ito, T., M. Klein, and H. Hattori (2007). Multi-issue Negotiation Protocol for Agents: Exploring Nonlinear Utility Spaces. In: Twentieth International Joint Conference on Artificial Intelligence. Hyderabad, India. </li><li>H. Hattori, T. Ito, and M. Klein (2006). A Bidding-Based Negotiation Protocol for Agents with Nonlinear Utility Functions. In: Joint Agent Workshops and Symposium 2006 (JAWS-2006), Suzuka, Japan, Oct. 25 - 27. This was selected as one of the top 3 papers, among 70 accepted. </li><li>Ito, T., M. Klein, et al. (2006). A Negotiation Protocol for Agents with Nonlinear Utility Functions. In: 21st National Conference on Artificial Intelligence (AAAI-06). Boston MA. </li><li>Ito, T. and M. Klein. (2006) A Multi-Issue Negotiation Protocol among Competitive Agents based on Auctions. In: FifthInternational Joint Conference on Autonomous Agents &Multi Agent Systems. Hakodate Japan. </li><li>Takayuki Ito, M. K., Hiromitsu Hattori (2006). A Multi-Issue Negotiation Protocol among Nonlinear Utility Agents : A Preliminary Report. In: 2nd International Workshop on Rational, Robust, and Secure Negotiations in Multi-AgentSystems. </li><li>Bernstein, A., E. Kaufmann, C. Bürki, and M. Klein (2005). How Similar Is It? Towards a Personalized Similarity Measure in Ontologies. In: Internationale TagungWirtschaftsinformatik. pps 1347-1366 </li><li>Klein, M., R. Metzler, and Y. Bar-Yam (2004). Handling Emergent Resource Use Oscillations. In: Eighth International Conference on Knowledge-Based Intelligent Information and Engineering Systems (KES 2004), M.G. Negoita, R.J. Howlett, and L.C. Jain, Editors. Springer-Verlag: Heidelberg. p. 809. </li><li>Klein, M. and Y. Bar-Yam (2004). Handling Resource Use Oscillation in Multi-Agent Markets. In: Workshop on Agent-Mediated Electronic Commerce V, P. Faratin, D.C. Parkes, and J.A. Rodriguez-Aguilar, Editors. 2004, Springer-Verlag: Heidelberg. p. 145. </li><li>Bernstein, A., E. Kaufmann, C. Burki, and M. Klein (2004). Object Similarity in Ontologies: A Foundation for Business Intelligence Systems and High-performance Retrieval. In: International Conference on Information Systems. Washington, D.C., USA. Pgs 11-25. </li><li>Klein, M., R. Metzler, Y. Bar-Yam. (2004). Handling Emergent Resource Use Oscillations. In: 7th Pacific RimInternational Workshop on Multi-Agents (PRIMA 2004). M. Barley, N. Kasabov and I. Watson, Eds.. Auckland, New Zealand, Springer-Verlag. (this paper was selected as one of the top three papers at the workshop) </li><li>Parsons, S. and M. Klein (2004). Exception handling to enable robust open multi-agent systems. In: The Third International Joint Conference on Autonomous Agents and Multi Agent Systems. New York, NY USA. </li><li>Klein, M. (2004). A Knowledge-Based Methodology for Designing Reliable Multi-Agent Systems. In: Fourth International Workshop on Agent-Oriented Software Engineering. P. Giorgini, J. Müller and J. Odell (Eds). Springer-Verlag. </li><li>Klein, M. and Y. Bar-Yam. Handling Resource Use Oscillation in Multi-Agent Markets. In: AAMAS Workshop on Agent-Mediated Electronic Commerce V. 2003. Melbourne Australia. </li><li>Klein, M., P. Faratin, H. Sayama, and Y. Bar-Yam. Negotiation Algorithms for Collaborative Design Settings. In: 10th ISPE International Conference on Concurrent Engineering Research and Applications (CERA-03). 2003. Madeira Island, Portugal. </li><li>Mark Klein. A Knowledge-Based Methodology for Designing Reliable Agent Systems. In: 2nd International Workshop on Software Engineering for Large-Scale Multi-Agent Systems. 2003. Portland, Oregon - USA. </li><li>Klein, M., H. Sayama, et al. (2002). A Complex Systems Perspective on Collaborative Design. In: International Conference on Complex Systems. Springer-Verlag. </li><li>Mark Klein, Hiroki Sayama, Peyman Faratin, Yaneer Bar-Yam (2002). A Complex Systems Perspective on How Agents Can Support Collaborative Design. In: Workshop on Agents inDesign, Cambridge MA. </li><li>Mark Klein, Peyman Faratin and Yaneer Bar-Yam. (2002). Using an Annealing Mediator to Solve the Prisoners' Dilemma in the Negotiation of Complex Contracts. In: Agent-Mediated Electronic Commerce (AMEC-IV) Workshop, Autonomous Agents and Multi-Agent Systems (AAMAS-02) conference, Bologna Italy. 2002/ </li><li>Mark Klein, Hiroki Sayama, Peyman Faratin, Yaneer Bar-Yam. A Complex Systems Perspective on Collaborative Design. In:"MAS Problem Spaces and Their Implications to Achieving Globally Coherent Behavior" workshop at the International Conference on Autonomous Agents and Multi-Agent Systems. 2002. Bologna Italy: AAAI Press. </li><li>A. Bernstein and M. Klein. Discovering Services: Towards High-Precision Service Retrieval. In: "Web Services, E-Business and Semantic Web Workshop" at the fourteenth international Conference on Advanced Information Systems Engineering (CAiSE-2002). 2002. Toronto Canada. </li><li>A. Bernstein, M. Klein. Towards High-Precision Service Retrieval. In: International Semantic Web Conference. Sardinia Italy. June 9 - 12, 2002. </li><li>Klein, M., C. Dellarocas, and J.A. Rodriguez-Aguilar. A Knowledge-Based Methodology for Designing Robust Multi-Agent Systems. In: Conference on Autonomous Agents and Multi-Agent Systems. 2002. Bologna Italy: AAAI Press. </li><li>M. Klein, P. Faratin, H. Sayama, Y. Bar-Yam. Negotiating Complex Contracts. In: Conference on Autonomous Agents and Multi-Agent Systems. 2001. Bologna Italy: AAAI Press. </li><li>Klein, M. (2001). A Repository of Knowledge About Handling Exceptions in Multi-agent Systems. Proceedings of the Fifth International Conference on Autonomous Agents, pps 143â€“144.<li>Klein, M., A. Bernstein (2001). Searching for services on the semantic web using process ontologies. In: First Semantic Web Working Symposium (SWWS-1). Stanford (CA US), July 29th-August 1st, 2001. </li><li>Klein, M., P. Faratin, H. Sayama, Y. Bar-Yam (2001). Negotiating Complex Contracts. In: AAAI Fall Symposium on Autonomous Negotiating Systems, 2001. Falmouth, MA, USA. AAAI Press. </li><li>Faratin, P., M. Klein., H. Sayama and Y. Bar-Yam (2001). Simple Negotiating Agents in Complex Games: Emergent Equilibria and Dominance of Strategies. In: Eighth International Workshop on Agent Theories,.Architectures and Languages (ATAL). 2001. Seattle, USA. </li><li>Faratin, P. and M. Klein. Automated Contract Negotiation and Execution as a System of Constraints. In: IJCAI-01 Workshop on Distributed Constraint Reasoning. 2001. Seattle WA USA.<li>M. Klein. H. Sayama, P. Faratin, Y. Bar-Yam. What Complex Systems Research Can Teach Us About Collaborative Design. In:International Workshop on CSCW in Design. IEEE Press. London. Ontario, Canada. 2001. </li><li>Dellarocas, C., M. Klein, et al. (2000). An Exception-Handling Architecture for Software Agent Marketplaces based on the Contract Net Protocol. In: ACM Conference on ElectronicCommerce 2000, Minneapolis, Minnesota, USA. </li><li>B. P. Woolf, V. Lesser, C. Eliot, Z. Eyler-Walker, and M. Klein. A Digital Marketplace for Education. In: SSGRR 2000International Conference on Advances in Infrastructure forElectronic Business, Science and Education on the Internet. L'Aquila, Italy, 2000. </li><li>Dellarocas, C. and M. Klein. An Experimental Evaluation of Domain-Independent Fault Handling Services in Open Multi-Agent Systems. In: 2000 International Conference on Multi-AgentSystem (ICMAS-2000), Boston MA. </li><li>M. Klein. Towards a Systematic Repository of Knowledge About Managing Collaborative Design Conflicts. In: International Conference on AI in Design 2000. </li><li>C. Dellarocas, M. Klein. Towards civil agent societies: Creating robust, open electronic marketplaces of contract net agents. In: International Conference on Information Systems (ICIS-99), Charlotte, North Carolina USA, December 12-15, 1999. </li><li>A. Bernstein, M. Klein and T.W. Malone. The Process Recombinator: A Tool for Generating New Business Process Ideas. In: International Conference on Information Systems(ICIS-99), Charlotte, North Carolina USA, December 12-15, 1999. Nominated for best paper of the conference. </li><li>M. Klein and C. Dellarocas. Exception Handling in Agent Systems. In: Third International Conference on AUTONOMOUS AGENTS, Seattle, Washington, 1999. </li><li>C. Dellarocas, M. Klein and H. Shrobe. An Architecture for Constructing Self-Evolving Software Systems. In: 3rd International Software Architecture Workshop, Orlando, Florida, November 1-2, 1998. </li><li>C. Dellarocas and M. Klein. A Knowledge-Based Approach for Handling Exceptions in Business Processes. In: 8th Workshop on Information Technologies and Systems (WITS'98), Helsinki, Finland, December 12-13, 1998. </li> This paper won the conference's best paper award. <li>Klein. M. Conflict Management as Part of an Integrated Exception Handling Approach. Proceedings of CE98: In: 5thISPE International Conference on Concurrent EngineeringResearch and Applications. 15-17 July 1998. Tokyo, Japan.<li>Klein, M. Capturing Geometry Rationale for Collaborative Design. In: IEEE Sixth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises(WET ICE '97). Massachusetts Institute of Technology, Cambridge, Massachusetts, USA. June 18-20, 1997. IEEE Computer Society Press. </li><li>Klein, M. Challenges and Directions for Coordination Science. Proceedings of the Second International Conference on the Design of Cooperative Systems (COOP'96). Juan-les-Pins, France. June 12 - 14, 1996. </li><li>Klein, M. An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. In: Third ISPE International Conference on Concurrent Engineering. Toronto, Ontario, Canada. August 26-28, 1996. Technomic Publishing Company. In Press. </li><li>Klein, M. An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. In: International Workshop on CSCW and Design. Beijing, China, May 8-11, 1996. International Academic Publishers, 1996. </li><li>Klein, M. Challenges and Directions for Enterprise Integration: A Distributed AI Perspective. In: Joint Working Conference on Modelling and Methodologies for Enterprise Integration (EI-95). Heron Island, Queensland, Great Barrier Reef, Australia. November 11 1995. IFIP Publishing. In Press. </li><li>Klein, M. Core Services for Coordination in Concurrent Engineering. In: Fourth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET ICE '95). Berkeley Springs, West Virginia. April 20-22, 1995. </li><li>Klein, M. iDCSS: Integrating Workflow, Conflict and Rationale-Based Concurrent Engineering Coordination Technologies. In: First International Conference on Concurrent Engineering, Research and Applications. Pittsburgh, Pennsylvania. August 29-31, 1994. Springer-Verlag Publishers, In Press. </li><li>Klein, M. DRCS: An Integrated System for Capture of Designs and Their Rationale. In: Second International Conference on Artificial Intelligence in Design (AID '92). Pps 393-412. J.S. Gero, Ed. Kluwer Academic Publishers. 1992. </li><li>Klein, M. & Lu, S. C-Y. Insight into Cooperative Group Design: Experience with the LAN Design System. In Trends in Artificial Intelligence: 2nd Congress of the Italian Association for Artificial Intelligence, Palermo, Italy, October 1991. Ardizzone, E., Gaglio, S. & Sorbello, E. Eds. Lecture Notes in Artificial Intelligence 549, Springer-Verlag, pages 354-364, 1991. </li><li>Klein, M. & Lu, S. C-Y. Insights Into Cooperative Group Design: Experience With the LAN Designer System. In: Sixth International Conference on Applications of ArtificialIntelligence in Engineering (AIENG '91). Pages 143-162. G. Rzevski and R.A. Adey, Eds. University of Oxford, UK. July 2-4, 1991. </li><li>Klein, M. A Computational Model of Conflict Resolution in Integrated Design. In: ASME Symposium on Integrated Product Design and Manufacturing. ASME 1990 Winter Annual Meeting, Dallas, TX. November 25-30, 1990. </li><li>Baskin, A.B. & Klein, M. Knowledge Processing for Cooperative Design. In: 2nd International Conference on Advanced Manufacturing Systems and Technology. Trento, Italy. June 19-21, 1990. </li><li>Klein, M. Supporting Conflict Resolution in Cooperative Design. In: 1990 JSAI AI Symposium. Tokyo, Japan. Japanese Society of AI Report SIG-FAI-HICG-KBS-9001. December 6, 1990. </li><li>Klein, M. & Baskin, A.B. A Computational Model for Conflict Resolution in Cooperative Design Systems. In: International Working Conference on Cooperating Knowledge Based Systems(CKBS '90). Dake Centre, University of Keele, England. October 3-5, 1990. Springer-Verlag London Ltd. </li><li>Klein, M. & Lu, S. C-Y. & Baskin, A.B. Towards a Theory of Conflict Resolution in Cooperative Design. In: 23rd Annual Hawaii International Conference on System Sciences. Honolulu, Hawaii. January 2-5, 1990. </li><li>Lu, S. C-Y., Subramanyam, S., Thompson, J.B. and Klein, M. A Cooperative Product Development Environment To Realize The Simultaneous Engineering Concept. In: 1989 ASME Computers in Engineering Conference. Anaheim, CA. July 30-August 2, 1989. </li><li>Baskin, A.B., Stepp, R.E., Lu, S.C-Y. & Klein, M. Integrated Design as a Cooperative Problem Solving Activity. In: 22nd Hawaii International Conference on System Sciences. Honolulu, Hawaii. January 1989. </li></ol></div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=chapters><h2 style="text-align: center;">Book Chapters</h2><ol><li>Marsa-Maestre, I., Jonker, C., Klein, M., & Hoz, E. D. L. (2017). Using Graph Properties and Clustering Techniques to Select Division Mechanisms for Scalable Negotiations. In Modern Approaches to Agent-based Complex Automated Negotiation. Springer International Publishing AG.<li>Marsa-Maestre, I., Lopez-Carmona, M. A.,Enrique de la Hoz, Klein, M. (2012). Mediated Heuristic Approaches and Alternative Social Welfare Definitions for Complex Contract Negotiations Involving Highly Uncorrelated Utility Spaces. In R. Laratta (Ed.), Social Welfare. INTECH.</li><li>Iandoli, L., Introne, J., & Klein, M. (2012). Rating in Large-Scale Argumentation Systems. In H. Masum & M. Tovey (Eds.). The Reputation Society: how online opinions are reshaping the offline world. Cambridge, MA: MIT Press.</li><li>Ito, T., Fukuta, N., & Klein, M. (2011). An Approach to Sharing Business Process Models in Agile-Style Global Software Engineering. In R. Lee (Ed.) Computers,Networks, Systems, and Industrial Engineering 2011 (pp. 155-170). Springer Berlin Heidelberg. <li>Fujita, K., T. Ito and M. Klein (2011). Scalable Negotiation Protocol based on Issue-Grouping for Highly Nonlinear Situation. In: Decision Making with Multiple Imperfect Decision Makers. T. Guy, Springer. </li><li>Petti, C. and M. Klein (2009). Organizational Change, IT, and Business Process Redesign. A methodology for turning this relationship virtuous. In: Handbook of Research on Complex Dynamic Process Management. M. M. Wang and Z. Sun, IGI Global. </li><li>Mark Klein. Achieving collective intelligence via large-scale argumentation. In: Collective Intelligence: Creating a Prosperous World at Peace. Ed, Mark Tovey. 2008. </li><li>Dellarocas, C., & Klein, M. (2000). Civil Agent Societies: Tools for Inventing Open Agent-Mediated Electronic Marketplaces. In A. Moukas, F. Ygge, & C. Sierra (Eds.), Agent Mediated Electronic Commerce II (pp. 24-39). Springer Berlin Heidelberg.<li>Klein, M., H. Sayama, et al. (2006). The Dynamics of Collaborative Design: Insights From Complex Systems and Negotiation Research. Complex Engineered Systems: Science Meets Technology. D. Braha, A. Minai and Y. Bar-Yam, Springer: 158. </li><li>Klein, M., P. Faratin, et al. (2006). Negotiation algorithms for collaborative design settings. Complex Engineered Systems: Science Meets Technology. D. Braha, A. Minai and Y. Bar-Yam, Springer: 246. </li><li>Mark Klein, et al., An Annealing Protocol for Negotiating Complex Contracts, in Handbook of Research on Nature Inspired Computing for Economy and Management. D.J.-P. Rennard, Editor. 2006, Idea Group, Inc. </li><li>Malone, T.W., et al., Tools for Inventing Organizations: Toward a Handbook of Organizational Processes, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA. </li><li>Klein, M., Towards a Systematic Repository of Knowledge about Managing Collaborative Design Conflicts, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA. </li><li>Klein, M. and C. Dellarocas, Designing Robust Business Processes, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA. </li><li>Klein, M., et al., Inventing New Business Processing Using a Process Repository, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA. </li><li>Bernstein, A., M. Klein, and T.W. Malone, The Process Recombinator: A Tool for Generating New Business Process Ideas, in Organizing Business Knowledge: The MIT Process Handbook, T.W. Malone, K. Crowston, and G.A. Herman, Editors. 2003, MIT Press: Cambridge MA USA. </li><li>Klein, M. A Knowledge-Based Methodology for Designing Reliable Multi-Agent Systems, in Advances in Software Engineering for Large-Scale Multi-Agent Systems, C.J.P.d. Lucena, et al., Editors. Springer-Verlag. In press. </li><li>Klein, M., P. Faratin, et al. Negotiation Algorithms for Collaborative Design Settings. In: Complex Engineering Systems. D. Braha, Ed. In press. </li><li>Klein, M., H. Sayama, P. Faratin, and Y. Bar-Yam, A Complex Systems Perspective on Collaborative Design, in Multi-AgentSystems: An Application Science, T. Wagner, Editor. 2003, Kluwer. </li><li>Faratin, P., M. Klein, H. Samaya, and Y. Bar-Yam (2002). Simple Negotiating Agents in Complex Games: Emergent Equilibria and Dominance of Strategies. In Intelligent Agent VIII:Agent Theories, Architectures, and Languages. 2002, Springer Verlag. p. 367--377. </li><li>Klein, M., Sayama, H., Faratin, P., & Bar-Yam, Y. (2003). A Complex Systems Perspective on How Agents Can Support Collaborative Design. In Y. Ye & E. F. Churchill (Eds.), Agent Supported Cooperative Work (pp. 255-271). Kluwer Academic Publishers.<li>Dellarocas, C., & Klein, M. (2001). Contractual Agent Societies. In R. Conte & C. Dellarocas (Eds.), Social Order in Multiagent Systems (pp. 113-133). Springer US.<li>Klein, M. and A. Bernstein, Searching for Services on the Semantic Web using Process Ontologies, in Semantic Web, I.F. Cruz, et al., Editors. 2002, IOS Press. </li><li>Woolf, B. P., V. Lesser, et al. (2000). A Digital Market Place for Education. In: The Internet and Education. V. Milutinovic and F. Patricelli, Editors. </li><li>Kecheng Liu, Mark Fox, Peter Apers, Mark Klein, Albert Cheng, Ronald Stamper, Satya Chattopadhyay and Thomas Greene. Enterprise Information Systems: Issues, Challenges and Viewpoints. Joaquim Filipe, Editor. In EnterpriseInformation Systems, pages 1-13, Kluwer Academic Publishers,1999. </li><li>Dellarocas, C. and M. Klein. A Knowledge-Based Approach for Designing Robust Business Processes. In Business Process Management: Models, Techniques, and Empirical Studies. Wil van der Aalst, Jörg Desel and Andreas Oberweis, Eds. Lecture Notes on Computer Science. Springer Verlag, Germany. In press. </li><li>Klein, M. Collaborative Capture of Geometry Rationale. In Cooperative Knowledge Processing for Engineering Design. Arthur B. Baskin, Gianni Jacucci and George L. Kovacs, Eds. Chapman & Hall, UK. 1998. </li><li>Klein, M. Coordination Science: Challenges and Directions. In Coordination Technology for Collaborative Applications. Wolfram Conen and Gustaf Neumann, Eds. Lecture Notes in Computer Science, LNCS, Volume 1364. Springer Publishing, 1997. </li><li>Klein, M. Challenges and Directions for Enterprise Integration: A Distributed AI Perspective. In Modeling and Methodologies for Enterprise Integration. P. Bernus and L. Nemes, Eds. Chapman & Hall, May 1996. </li><li>Klein, M. Integrated Support for Process, Conflict and Rationale Management in Cooperative Design. In Handbook ofManufacturing and Automation. Prof Andre Kusiak, Ed. John Wiley & Sons. 1994. </li><li>Klein, M. Integrated Support for Cooperative Design Coordination: Managing Processes, Conflicts and Memories. NATO Advanced Research Workshop on Integration,Information and Collaboration Models. Pisa, Italy. June 6-11, 1993. Kluwer Publishers. In Press. </li><li>Klein, M. Computer-Supported Conflict Management in Design Teams. In Design Issues in CSCW. Rosenberg, Duska and Hutchison, Chris, Eds. Springer-Verlag. 1994. </li></ol></div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=reports><h2 style="text-align: center;">Technical Reports</h2><ol><li>Mark Klein (2017). Towards Crowd-Scale Deliberation.<li>Ana Cristina Bicharra Garcia, Mark Klein (2015). Making Sense of Large-Group Discussion Using Automatically Generated RST-Based Explanations.<li>Mark Klein, Ana Cristina Bicharra Garcia (2014). The Bag of Lemons: High-Speed Idea Filtering for Open Innovation.<li>Mark Klein, Luca Iandoli (2008). Supporting Collaborative Deliberation Using a Large-Scale Argumentation System: The MIT Collaboratorium. MIT Sloan Research Paper No. 4691-08. </li><li>Mark Klein (2008). The MIT Collaboratorium: Enabling Effective Large-Scale Deliberation for Complex Problems. MIT Sloan Research Paper No. 4679-08. </li><li>Luca Iandoli and Mark Klein (2008). Can We Exploit Collective Intelligence for Collaborative Deliberation? The Case of the Climate Change Collaboratorium. MIT Sloan Research Paper No. 4675-08. </li><li>Klein, M., S. Poltrock, and M. Handel (2007). A Coordination-Theoretic Approach to Understanding Process Differences. MIT Sloan Research Paper No. 4637-07.<li>Takayuki Ito, Mark Klein, Hiromitsu Hattori (2006). An Auction-Based Negotiation Protocol for Agents with Nonlinear Utility Functions.Working paper ROMA-2006-2. MIT: Cambridge MA USA. </li><li>Takayuki Ito, Mark Klein, Hiromitsu Hattori (2006). A Multi-Issue Negotiation Protocol among Nonlinear Utility Agents : A Preliminary Report.Working paper ROMA-2006-1. MIT: Cambridge MA USA. </li><li>Parsons, S., J.A. Rodriguez-Aguilar, and M. Klein (2003). A Bluffer's Guide to Auctions. MIT Sloan School of Management: Cambridge MA USA. </li><li>Parsons, S. and M. Klein (2003). Diagnosing Faults in Open Distributed Systems. MIT: Cambridge MA USA. </li><li>Parsons, S. and M. Klein (2003). Notes on Diagnosis for Open and Distributed Systems. MIT: Cambridge MA USA. </li><li>Mark Klein, Yaneer Bar-Yam (2001). Handling Emergent Dysfunctions in Open Peer-to-Peer Systems. ROMA Working Paper ROMA-WP-2001-03. Cambridge MA USA, Massachusetts Institute of Technology.</li><li>Mark Klein, Juan Antonio Rodriguez-Aguilar, Chrysanthos Dellarocas (2000). Using Domain-Independent Exception Handling Services to Enable Robust Open Multi-Agent Systems: The Case of Agent Death. ASES Working Paper ASES-WP-2000-05. Cambridge MA USA, Massachusetts Institute of Technology.</li><li>Mark Klein (2000). Using Role Commitment Violation Analysis to Identify Exceptions in Open Multi-Agent Systems. ASES Working Paper ASES-WP-2000-04. Cambridge MA USA, Massachusetts Institute of Technology. </li><li>Klein, M. & Dellarocas, C. (2000). A Systematic Repository of Knowledge About Handling Exceptions in Business Processes. ASES Working Paper ASES-WP-2000-03. Cambridge MA USA, Massachusetts Institute of Technology. August, 2000. </li><li>Klein, M. & Dellarocas, C. (2000). Domain-Independent Exception Handling Services That Increase Robustness in Open Multi-Agent Systems. ASES Working Report ASES-WP-2000-02. Cambridge MA USA, Massachusetts Institute of Technology. 2000. </li><li>Klein, M. & Dellarocas, C. (2000). Towards a Systematic Repository of Knowledge about Managing Multi-Agent System Exceptions. ASES Working Report ASES-WP-2000-01. Cambridge MA USA, Massachusetts Institute of Technology. 2000. </li><li>Klein, M. (1998). Towards a Systematic Repository of Knowledge About Managing Collaborative Design Conflicts. CCS Working Paper 210. MIT Center for Coordination Science. Cambridge MA USA. October 1999. </li><li>Klein, M. (1998). A Knowledge-Based Approach to Handling Exceptions in Workflow Systems. CCS Working Paper 203. MIT Center for Coordination Science. Cambridge MA USA. April 1998. </li><li>Klein, M. (1996). An Exception Handling Approach to Enhancing Consistency, Completeness and Correctness in Collaborative Requirements Capture. ARL Internal Memo. Applied Research Lab, PO Box 30, University Park PA 16804-0030. April 1996. </li><li>Klein, M. (1995). Editor, Proceedings of the 13th International Distributed Artificial Intelligence Workshop. AAAI Technical Report. AAAI Press. 1995. </li><li>Faragher-Horwell, R., Klein, M. Zarley, D. (1992). Overview and Functional Specifications for TCAPS Task Coordination And Planning System: A Computer-Supported Workflow Management. Boeing Technical Report BCS-G2010-130, December 1992. </li><li>Klein, M. (1990). Conflict Resolution in Cooperative Design. PhD Thesis. Technical Report No. UIUCDCS-R-89-1557. Department of Computer Science, University of Illinois at Urbana-Champaign, Urbana, IL. January 1990. </li><li>Klein, M. (1990). Integrating Vision Cues Using a Multiple Cooperating Knowledge Source Architecture. Technical Report No. UIUCDCS-R-89-1556. Department of Computer Science, University of Illinois at Urbana-Champaign, Urbana, IL. January 1990. </li></ol></div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=funding><h2 style="text-align: center;">Research Funding</h2>In my 20 years on the soft-funded research track, I've won seven million dollars of funding from government,industry and academic sources. <ol><li>Co-PI, Designing online news comments to promote the practice of intellectual humility in public discourse. <a href=http://humilityandconviction.uconn.edu/funding-opportunities/international-call-for-research-proposals/>University of Connecticut Humanities Institute</a>, $250K, 2016.<li>PI, ASSEMBL Harvesting Project, Bluenove Inc, $120K, 2015-2016.<li>co-PI, CATALYST: Collective Applied Intelligence and Analytics for Social Innovation. European Union FP7. $2,000K, 2013-2015. </li><li>PI, Knowledge Management and Interactive Media. Siemens . $400K, 2010-2012. </li><li>PI, Empirical Analysis of Large-Scale Argumentation. NSF VOSS program. $250K, 2010-2012. </li><li>PI, Protocols for Negotiating Complex Contracts. NSF HCC program. $450K, 2007-2009. </li><li>PI, Using Non-Linear Negotiation to Enable the Design of Robust Open Systems. NSF Science of Design program. $133K, 2007-2008. </li><li>PI, Sharing Best Practices Among BP Major Projects. BP-MIT Alliance $270K, 2005-2007. </li><li>PI, Supply Chain Design Using the Process Handbook. University of Lecce Italy, $160K, 2004-2006 </li><li>PI, A Repository of Coordination Expertise. Boeing-MIT Alliance $120K, 2004 - 2006. </li><li>PI, Always On Infrastructures, Hewlett-Packard Inc, $170K, 2002. </li><li>PI, High-Precision Service Retrieval, US Army research Lab, $100K, 2001 - 2004. </li><li>PI, Towards Robust Open Multi-Agent Systems: Domain-Independent Exception Handling Services, NSF Computation and Social Systems program, $375K, 2001 - 2004. </li><li>PI, Business Process Exception Analysis, $32K, British Telecom, 2000. </li><li>co-PI, Auction Mechanism Exception Analysis, Neptune Technologies Inc, $150K, 2000. </li><li>co-PI,A Systematic Repository of Conflict Management Expertise for Collaborative Design, contract IIS-9803251, NSF Computation and Social Systems program, $233K, 1998 - 2001. </li><li>co-PI, An Exception Handling Service for Software Agent Ensembles, contract F30602-98-2-0099, DARPA CoABS program, $1200K. 1998 -2002. </li><li>co-PI, Dynamic Domain Architectures, DARPA ITO Self-Adaptive Software program, August 1998 to July 2001. </li><li>PI, Technology for Representing and Supporting Supply Chain Management Processes, Defense Logistics Agency, $450K, 1996 -1999. </li><li>PI, Design Rationale Capture To Support Concurrent Engineering Coordination, Applied Research Lab, $200K 1996 -1997. </li><li>PI, NII Service Broker, ARPA/DOE NII Interoperability Testbed Project , $200K, 1996 -1997. </li><li>PI, Extending RAPID-WS to Support Collaborative Requirements Acquisition, Armstrong Labs, Wright Patterson AFB, $40K, 1995 -1996. </li><li>PI, Conflict Management Technology Evaluation, Boeing Computer Services, $40K, 1994. </li><li>PI, Design Rationale Capture Tool, Boeing Computer Services, $40K, 1992. </li></ol></div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=teaching><h2 style="text-align: center;">Teaching and Advising</h2>I have developed and taught full-semester courses on social computing at universities throughout the world, in addition to conference tutorials on multi-agent systems and coordination science. I've also advised students at the Masters PhD and post-doc levels at MIT as well as internationally.Courses Taught (Social Computing) Nagoya Institute of Technology (2013, 2014, 2015, 2017) University of Zurich (2012) Fluminense Federal University (2011) PhDs and Post-Docs Carlo Savoretti, Universita Politecnica Delle Marche, Italy Rafik Hadfi, Nagoya Institute of Technology Peyman Faratin, City College, London Juan Antonio Rodriguez-Aguilar, IIIA, Barcelona, Spain Hiromitsu Hattori, Nagoya Institute of Technology Katsuhide Fujita, Nagoya Institute of Technology Nicola Dragoni, University of Trento, Italy Simon Parsons, City College, London Masters Students Ana Karoline Queiroz Romeiro, Universidade Federal Fluminense Bruno Vieira, Universidade Federal Fluminense Akiyuki Mori, Nagoya Institute of Technology Keisuke Hara, Nagoya Institute of Technology Kohei Hayakawa, Nagoya Institute of Technology Marco Cioffi, Politecnico di Milano, Italy Ben Towne, CMU Jan Sorensen, University of Southern Denmark Leon Grekin, MIT Management of Technology Program Lijin Aryananda, MIT EECS Athica Muthitacharoen, MIT EECS Zhi-Hui (Winifred) Xu, MIT EECS David Shue, MIT EECS Adriana Vivacqua, Universidade Federal Fluminense </div><div align=justify style="background-color:#FBF8EF; border:2px solid black; padding-left:10px; padding-right:10px; width:670px"><a name=professional><h2 style="text-align: center;">Professional Activities</h2>My professional service has included serving on the advisory boards for commercial startups in the online democracy space, serving on the editorial boards for prominent journals in the AI and social computing space, as well as on the program committees for the top conferences in AI and social computing. I have also been very active in terms of international outreach: I've had visiting positions at many universities abroad, and have in turn hosted students and faculty from throughout the world. <a name=advisory>Advisory Boards<li><a href=http://empowr.com/>empower</a>, an startup whose goal is to provide the democratically self-governed online marketplace needed to help address poverty issues throughout the world.<li><a href=https://www.linkedin.com/company/reassemble-net>reassemble</a>, a startup in the online democracy space.<li><a href=www.reinventdemocracy.net>ReInvent Democracy</a>, a startup in the online democracy space. <a name=editorial>Journal Service Editorial Board<li><a href=http://aiedam.usc.edu/>AI in Engineering Design Analysis and Manufacturing</a><li><a href=http://link.springer.com/journal/10606>Computer-Supported Cooperative Work</a><li><a href=http://cer.sagepub.com/>Concurrent Engineering Research and Applications</a> <li><a href=http://www.kmel-journal.org/ojs/index.php/online-publication>Knowledge Management & E-Learning</a><li><a href=http://www2.mitre.org/public/jsmo/>Social Media for Organizations</a><li><a href=http://www.springer.com/journal/10726>Group Decision & Negotiations</a> Reviewer</a><li>ACM Transactions of Software Engineering <li>ACM Transactions on Interactive Intelligent Systems Decision Support Systems<li>AI Communications <li>AI in Engineering<li>AI in Engineering Design Analysis and Manufacturing <li>Computer-Supported Cooperative Work<li>Concurrent Engineering Research and Applications <li>IEEE System Man and Cybernetics <li>IEEE Computer <li>Knowledge Management & E-Learning <li>MIT Sloan Management Review <li>Social Media for Organizations <li>Transactions on Social Computing <a name=committees>Program Committees<li>Adaptive Workflow Systems, <a href="http://www.acm.org/sigchi/cscw98/">CSCW-98</a><li>Agent-based Complex Automated Negotiations (ACAN)<li>Agent-Based Systems in The Business Context, AAAI-99<li>Agent-Oriented Software Engineering, ECAI-2000 <li>Agents in Design 2002 <li>American Association for Artificial Intelligence (AAAI)<li>AP2P (agent-based peer-to-peer), AAMAS-05 <li>Artificial Intelligence and Sustainable Design, AAAI Spring Symposium<li>Artificial Intelligence and Sustainable Design, AAAI Spring Symposium <li>Artificial Intelligence in Design (AID) <li>Autonomous Agents and Multi-Agent Systems (AAMAS)<li>Collaboration and Technology (CTS)<li>Collective Intelligence (CI)<li>Communication Models in Collaborative Design, Artificial Intelligence in Design (AID'94)<li>Complex Systems<li>Computational Models of Conflict Management, AAAI-94 <li>Computational Models of Conflict Resolution in Cooperative Problem Solving. IJCAI-93 <li>Computer-Human Interaction (CHI)<li>Computer-Supported Cooperative Work (CSCW)<li>Concurrent Engineering, Research and Applications (CERA)<li>Conflict Management in Design, Artificial Intelligence in Design (AID) 1994. <li>Conflict Resolution in Decision Making, 2013<li>Cooperating Knowledge Based Systems (CKBS)<li>Cooperative Information Systems (CoopIS)</li><li>Crowd Intelligence: Foundations, Methods and Practices, 2014<li>Crowdsourcing the Semantic Web, 2013<li>Crowdwork, 2013<li>CSCW in Design<li>Distributed Artificial Intelligence (DAI)<li>E-Business, E-Negotiations and Auctions, Symposium on Applications and the Internet, 2005 <li>Engineering Self-Organising Applications, AAMAS-2003 <li>ESOA (engineering self-organizing applications), AAMAS-05 <li>Flexibility in Process-aware Information Systems, 2006 <li>Group Decision and Negotiation (GDN)</li><li>Intelligent Workflow and Process Management, IJCAI-1999. <li>International Joint Conference on Artificial Intelligence (IJCAI)<li>International Conference on Agents (ICA)<li>Knowledge Sharing and Collaborative Engineering (KSCE)<li>large scale multi-agent system workshop, AAMAS-05 <li>Large-Scale Multi-Agent Systems, AAMAS-2004<li>Modelling & Methodologies for Enterprise Integration (EI)</li><li>Multi-Agent Systems (ICMAS) </li><li>NATO Advanced Research Workshop on Integration, Information and Collaboration Models. <li>Norms and Institutions in Multi-Agent Systems, AA-2000<li>Programming Multi-Agent Systems, AAMAS-2006 <li>Representing Design Rationale, Artificial Intelligence in Design (AID'94)<li>Requirements Conflict Reconciliation, International Conference for Software Engineering (ICSE-97)<li>Self-Adaptive Self-Organizing Systems<li>Social Ideation, CSCW-2011.<li>Social Interaction and Community War, IJCAI-1997 <li>Social Media for Crowdsourcing and Human Computation, 2013<li>Software Engineering (ICSE)<li>Workshop on Computational Models of Conflict Management, part of IJCAI-99, 1999<li>Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET ICE)  <a name=abroad>Visiting Appointments<li><a href=https://portal.uah.es/portal/page/portal/portal_internacional>University of Alcala</a>, Madrid, Spain<li><a href=http://socialmedialab.ca/>Social Media Lab</a> at Ryerson University, Toronto, Canada<li>Fluminense Federal University, Rio de Janeiro, Brazil<li><a href=http://www.itolab.nitech.ac.jp/itl2/page_en/>Nagoya Institute of Technology</a> (International Professor program), Nagoya, Japan<li>University of Otago, Dunedin, New Zealand<li>AI Research Institute (IIIA), Barcelona, Spain<li>University of Hong Kong<li>University of Naples, Italy<li><a href=http://www.ifi.uzh.ch/ddis.html>University of Zurich</a>, Switzerland<li>PUC-Rio, Rio De Janeiro, Brazil</ul> <a name=affiliates>Affiliate Positions<li>MIT Computer Science and AI Lab (Affiliated Researcher)<li>New England Complex Systems Institute (Faculty Affiliate)</ul> <a name=presentations>Presentations I have given scores of invited talks and tutorials on topics related to collective and artificial intelligence, at companies, universities, and conferences in North and South America, Europe, Asia, Australia, and New Zealand. A selection of the most recent presentations include: <table><tr><td><tr><td width=20><td width=50 valign=top>2017<td><div class=hang>Crowd-Scale Pareto-Centric Decision-Making (keynote). <a href="http://www.itolab.nitech.ac.jp/ISFI/">NIT International Symposium onFuture Informatics</a></div><div class=hang>Complex Negotiation Protocols. <a href="http://www.aist.go.jp/index_en.html">National Institute of Advanced Industrial Science and Technology (AIST)</a></div><div class=hang>Complex Negotiation Protocols. <a href="http://www.nec-eng.co.jp/english/locations/tamagawa.html">NEC</a></div><div class=hang>The Deliberatorium Project: Deliberation at Scale. <a href=http://cra.com/>Charles River Analytics</a></div><tr><td><tr><td width=20><td width=50 valign=top>2016<td><div class=hang>The MIT Deliberatorium. Microsoft Research, New York City</div><div class=hang>The MIT Deliberatorium. New Jersey Institute of Technology</div><tr><td><tr><td width=20><td width=50 valign=top>2015<td><div class=hang>Large Scale Deliberation. Knowledge Media Institute, Open University</div><div class=hang>Tools for Deliberative Democracy (keynote). Prado Medialab, Madrid Spain.</div><div class=hang>Challenges and Prospects for Social Computing Technology, Nagoya Institute of Technology</div><div class=hang>Applications of Crowd Computing, Fujitsu, Japan</div><div class=hang>Social Computing Technology (tutorial), Nagoya Institute of Technology</div><tr><td><tr><td width=20><td width=50 valign=top>2014<td><div class=hang>Challenges and Directions for Large-Scale Social Ideation. Fluminese Federal University, Brazil</div><div class=hang>Challenges and Directions for Large-Scale Social Ideation, Arguing on the Web Workshop, Amsterdam</div><tr><td><tr><td width=20><td width=50 valign=top>2013<td><div class=hang>Nonlinear Negotiation. University of Otago, Dunedin, New Zealand.</div><tr><td><tr><td width=20><td width=50 valign=top>2012<td><div class=hang>Crowd Computing and Large-Scale Deliberation. University of Trento, Italy</div><div class=hang>Crowd Computing and Large-Scale Deliberation. Xerox Research Center, Grenoble France</div><tr><td><tr><td width=20><td width=50 valign=top>2011<td><div class=hang>Large Scale Deliberation. Workshop on Epistemic Democracy in Practice, Yale University</div><div class=hang>The MIT Deliberatorium. IIIA (Artificial Intelligence Research Center), Barcelona Spain</div><div class=hang>International Conference on Collaboration Technologies and Systems (keynote). Philadelphia PA</div><div class=hang>The MIT Deliberatorium: Enabling Large-Scale Deliberation (keynote). ICAART 2011, Rome Italy</div><div class=hang>Large-Scale Deliberation (keynote). Workshop on Web Epistemics, Center for Interdisciplinary Research, Bielefeld, Germany</div><div class=hang>Large-Scale Deliberation (keynote). International Conference on Complex Systems</div><tr><td><tr><td width=20><td width=50 valign=top>2010<td><div class=hang>Social Computing Technology (tutorial). University of Zurich, Zurich, Switzerland</div><div class=hang>Challenges and Prospects for Social Computing (keynote). Social Computer Workshop, Brussels, Belgium</div><tr><td><tr><td width=20><td width=50 valign=top>2009<td><div class=hang>Social Computing. Connected Health Symposium</div><div class=hang>The MIT Deliberatorium. MIT Summit Conference on Future Networks</div><div class=hang>Supporting Large-Scale Collaborative Deliberation. NASA Goddard Space Flight Center</div><div class=hang>Supporting Large-Scale Deliberation (keynote). Workshop on New Directions in Software Technology, St John, US Virgin Islands</div></table> <a name=memberships>Professional Societies<li>American Association of Artificial Intelligence<li>Association of Computing Machinery <li>IEEE</div></div></body></html>